2013-06-05 — /travelprnews.com/ — Air France is enhancing its offer of services adapted to the needs of its disabled and reduced-mobility passengers. From the time they make their booking to the time they arrive at their destination, Air France does all it can to make their trip easier.
Since the beginning of May 2013, the SAPHIR service for disabled and reduced-mobility passengers now has new features:
– a new standard-rate phone number (price of a local call in France) is available Monday to Friday from 9am to 7pm and Saturday from 9am to 6pm: 09 69 36 72 77.
– a call-back option is available at www.airfrance.com* giving passengers the opportunity to be called back by a SAPHIR agent immediately and free of charge. This option appears if the passenger has problems online when requesting assistance or issuing a ticket.
– an instant messaging service, also available at www.airfrance.com*, means customers can chat online with a SAPHIR agent. This additional means of communication benefits all our customers and is especially useful for deaf and hearing-impaired customers, who can ask questions easily.
These new features are in addition to the services already available on the website: bookings, assistance and ticketing and help Air France to better meet the needs of customers with disabilities or reduced mobility.
ADAPTED, STRESS-FREE TRAVEL
An easy reservation system, adapted equipment on board, special training for ground staff and crews, dedicated counters and self-service kiosks… from the time they make their booking to the time they arrive at their destination, Air France does all it can to make travel easier for the 400,000 disabled and reduced-mobility passengers who travel on its routes every year.
As a responsible airline leader, Air France has been committed for several years to making travel easier for disabled and reduced-mobility passengers by offering a full range of adapted services.
In 2001, Air France was the first airline to set up a special assistance service to help disabled passengers, called SAPHIR. This free, personalized service is currently available in 20 countries.
All information concerning assistance to disabled and reduced-mobility passengers is available on the homepage of the website www.airfrance.com in the “Preparing your trip” then “Passenger Assistance” section.
* These new features will soon be available in English at www.airfrance.co.uk and in Spanish at www.airfrance.es.
Discover all the latest Air France news in real time wherever you are on the free iPhone application on the corporate website and on smartphones at http://mobile-corporate.airfrance.com/en
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AIR FRANCE ENHANCES SERVICES FOR ITS DISABLED AND REDUCED-MOBILITY PASSENGERS