Hotel’s Director of Guest Services named first President of Les Clefs d’Or Egypt.
2013-02-20 — /travelprnews.com/ — Adel Hamza, Director of Guest Services and Residences at Four SeasonsHotel Cairo at Nile Plaza, has been named the first president of Les Clefs d’Or concierge association in Egypt.
“We are very proud of Adel’s distinction as the first president of Les Clefs d’Or in Egypt,” says Regional Vice President and General Manager of Four SeasonsHotel Cairo at Nile Plaza Olivier Masson. “His accomplishment is not only excellent for our Hotel but also for tourism in Egypt, since as part of his post he continuously works to nurture talent and passion within the Egyptian hospitality industry.”
Les Clefs d’Or is an exclusive international association of professional hotel concierges, with 3000 members spread across 50 countries worldwide. Les Clefs d’Or concierges are distinguished by the crossed gold keys they display on their uniforms and are considered to be providers of extraordinary service, individuals who consistently achieve high levels of guest satisfaction. Les Clefs d’Or concierges benefit from an extensive network of resources and colleagues from around the world to ensure guests’ demands are met. Les Clefs d’Or symbolizes welcome smiles, dedication, and professionalism and plays an important role in the total success of international travel.
Les Clefs d’Or Egypt is part of the Mediterranean zone located in Italy. The Egyptian chapter was approved last month and Adel Hamza was elected as its first president.
“The crossed gold keys are more than just a symbol of the organization; they are the symbol of guaranteed quality and service. We have 31 members in total in Egypt, across all the hotels in the country, and five of those members work at Four Seasons Hotel Cairo at Nile Plaza,” says Adel Hamza.
“Our talented Les Clefs d’Or members represent many years of hard work and concierge experience. We try to accommodate every guest request, so long as it is humanly possible. Requests vary from the ordinary to the extraordinary yet the goal is the same – to fulfill them to the guest’s complete satisfaction. We have our fingers on the pulse of Cairo, and are able to advise guests on restaurants, nightlife, events, shopping and sightseeing tours. One of our best achievements is the wide selection of tours we offer our guests,” adds Hamza.
“We are the only Hotel in Egypt to have such an accomplished concierge team with five Les Clefs d’Or members,” says Masson. “Our company’s Golden Rule is to treat others as they would wish to be treated. Nile Plaza’s concierge team makes sure that each guest’s stay is memorable and that all their needs are met – whatever the purpose of their trip. It is our job to make that intention a reality.”
Hotel Press Contact
Sara Ibrahim
Director of Public Relations
1089 Corniche El Nil
P.O. Box 63 Maglis El Shaab
Garden City 11519, Cairo
Egypt
Email Sara Ibrahim
T. 20 (2) 2791-7000
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Adel Hamza of Four Seasons Hotel Cairo at Nile Plaza Holds the Keys to Service Excellence in Egypt