Iberia launches “IBHelp”, revolutionising customer service via mobile devices

Original and innovative new in-house technology connects more than 100 iPads and PDAs to check-in kiosks, the new Quick Service Points and other devices that can issue the documents customers may need IBHelp enables Iberia staff to deal with any incident or customer request at any point from check-in to boarding, making connections, retrieving luggage,… Read the full press release

Skytrax issue rebuttal and refusal to subscribe to a self-appointed critic of user-review sites

London, UK, 2012-07-25 — /travelprnews.com/ — A self-appointed critic of review sites that seeks to attract revenue by cajoling websites into paying for their accreditation, has targeted Skytrax by questioning the reliability of our user-created content – going so far as to suggest that Skytrax display fake content. Aside from also having no knowledge or understanding about… Read the full press release

Lonely Planet Offers Free Ebooks and Apps about London in Celebration of the Olympics

2012-07-20 — /travelprnews.com/ — As families across America watch the Olympic Games on television this summer, many will be curious to know more about the host city, London. Thus, in celebration of the Olympics, we’ve made a host of our London ebooks and apps free for a limited time. ·Not For Parents London is a highly graphic… Read the full press release

Industry update: Canada’s tourism industry maintains social-media momentum.

2012-07-19 — /travelprnews.com/ — Facebook’s stock price might have taken a dip after its controversial stock-market flotation, but its popularity continues among the Canadian travel industry. Naturally, it features in the next edition of the Canadian Tourism Commission(CTC)’s bird’s-eye view of the action in cyberspace. This series highlights the hard graft of CTC’s partners and friends from across… Read the full press release

Messy, Inaccurate, Confusing: Study Finds Corporate Travel Managers Waste Over 400,000 Hours Reconciling Travel Data

GBTA Foundation Study Finds Travel Managers Lack Single Solution to Efficiently Manage Multiple Data Streams Costing Companies Millions Effective Use of Travel Data Can Help Companies Control Travel Spend Alexandria, VA, 2012-07-19 — /travelprnews.com/ — Travel data can play a key role in helping travel managers control travel spend, increase compliance, negotiate with suppliers and manage safety… Read the full press release

World Committee on Tourism Ethics backs calls for Safe Coastal Tourism

Rome, Madrid, 2012-07-19 — /travelprnews.com/ — The Eleventh Meeting of the World Committee on Tourism Ethics has closed with calls to make “Safe Coastal Tourism” a priority in coastal destinations worldwide (Rome, Italy, 12-13 July,). The Committee heard from invited guest, Caroline Danneels, founder of the non-profit organization “Safe Coastal Tourism”, on the importance of safety precautions at… Read the full press release

New Guidelines Aim to Improve Air Travel Experience for People with Reduced Mobility

2012-07-18 — /travelprnews.com/ — ABTA and the CAA today launched new guidelines (Pre-Notification Guidance – for Supporting Passengers with Reduced Mobility), for the travel industry to help deliver a smooth airport experience for people with reduced mobility. The guidelines were drafted by the CAA in conjunction with ABTA and developed by an industry group *. They… Read the full press release

Kuoni Launches New iPad App

2012-07-18 — /travelprnews.com/ — Kuoni has announced the launch of a new iPad app which allows users to enjoy fast and easy access to Kuoni’s range of brochures, videos, travel article feed and website with Kuoni’s new app. The free app is available to download now from Apple’s App Store. The app is automatically kept up… Read the full press release

IN JULY’S EDITION OF LATEST FROM LONELY PLANET: Spotlight on London • Free London eBook and app • Lonely Planet Manchester Airport store opens • Lonely Planet digital and print bundles

2012-07-18 — /travelprnews.com/ — Spotlight on London As the world’s attention focuses on London, we’ve packed the London 2012 page of lonelyplanet.com with information on how locals and visitors can make the most out of summer in the capital. Articles on the site include; the best places to eat near the Olympic park, advice for disabled visitors and… Read the full press release

Published This Month: Lonely Planet’s All-New Southeast Asia on a Shoestring

2012-07-18 — /travelprnews.com/ — Lonely Planet’s all-new edition of its iconic best-seller, Southeast Asia on a Shoestring, hits bookstores this month. Evolving from the first-ever Lonely Planet guidebook (1973’s pioneering Across Asia on the Cheap), the Shoestring guides have been bibles for travellers planning big trips on small budgets for almost 40 years. The 16th edition of Southeast Asia on a Shoestring is 100% researched… Read the full press release