New Aer Lingus App Delivers Real-Time Flight Status, AI Travel Assistant and Streamlined Navigation
(IN SHORT) Aer Lingus has unveiled a major upgrade to its mobile app, underpinned by a multi-million-euro investment and co-created with a 1,300-member customer panel. Since its debut, app ratings on Android and iOS have risen dramatically—now 4.8 and 4.7 stars respectively—and downloads have jumped 33% year-on-year. Key enhancements include live flight updates on locked screens, indoor navigation at Dublin and JFK airports, a streamlined home screen, and a revamped “My Trips” section featuring an AI travel assistant, earning high marks from users. Chief Customer Officer Susanne Carberry emphasizes that this refresh advances Aer Lingus’s digital vision to craft a personalised, intuitive travel experience. This launch is a cornerstone of the airline’s wider digital transformation strategy, and the new app is available on iOS and Android.
(PRESS RELEASE) DUBLIN, Ireland, 2025-Aug-5 — /Travel PR News/ — Aer Lingus has rolled out a comprehensive overhaul of its mobile app, marking a significant milestone in its multi-million-euro investment to redefine the digital travel journey. This latest upgrade is central to the airline’s ambition to lead in customer-focused innovation.
Developed in partnership with a 1,300-strong customer research panel, the refreshed app delivers real-world solutions aligned to passengers’ needs, particularly on travel days. Since launch, user engagement has soared: Android ratings have climbed from 3.0 to 4.8 stars, iOS from 3.0 to 4.7, and downloads are up 33% year-over-year. In the past 12 months, 2.2 million users in Ireland and 3.5 million worldwide have accessed the app, underlining the rising demand for mobile-first experiences.
Standout features include:
- Live Flight Status available via Live Activities on locked screens, so travelers stay informed at a glance.
- Wayfinding Assistance in Dublin Airport and New York JFK, guiding passengers to gates, lounges and amenities.
- Redesigned Home Screen for faster access to key information.
- Reimagined “My Trips” with an intelligent travel assistant and streamlined trip extras—nearly 90% of surveyed users rated it 4 or 5 stars.
“Aer Lingus’ app upgrade is much more than just a facelift; it’s a major step forward in delivering a smarter, more personalised travel experience,” said Susanne Carberry, Chief Customer Officer. “By integrating real-time updates and in-airport navigation, we enhance every stage of the journey. These improvements reflect our commitment to digital innovation and our belief in technology’s vital role in seamless travel.”
This app refresh forms part of a broader, multi-year digital transformation at Aer Lingus, leveraging cutting-edge technology to simplify and enrich the end-to-end customer journey. The updated app is now available for download on both iOS and Android platforms.
Media contact:
For more details erica.brown@teneo.com
SOURCE: Aer Lingus Group
