From DCS to DMS: Amadeus Pioneers a New Era of Seamless, Traveler-Centric Journeys
(IN SHORT) A recent Amadeus report reveals a significant shift in airline technology, moving away from outdated Departure Control Systems toward modern Delivery Management Systems. This transformative approach aims to create a more personalized, streamlined travel experience by using a single traveler identifier to access the entire journey, thereby eliminating the need for multiple travel documents. By integrating NDC-sourced content and advanced notification capabilities, the new system will allow passengers to bypass traditional check-in processes—arriving at the airport already “ready-to-fly” and being instantly recognized at various service points such as car rentals and hotels. The report highlights how these changes will liberate airport agents from legacy systems, enabling them to deliver enhanced, mobile-driven customer services. Insights from the Delivery Management Champions Group, which comprises key stakeholders from across the industry, indicate that DMSs will foster faster, more personalized, and multi-modal service recovery, ensuring a smoother travel experience even during disruptions. Valérie Viale of Amadeus underscores that the transition to DMSs is set to empower airlines by ensuring the dynamic flow of crucial traveler information and a more connected operation overall.
(PRESS RELEASE) MADRID, 2025-Apr-11 — /Travel PR News/ — A new era in travel is on the horizon as the industry moves away from traditional Departure Control Systems (DCSs) toward innovative Delivery Management Systems (DMSs). According to a recent Amadeus report, this transformation will simplify and enhance the traveler experience by allowing passengers to be instantly recognized throughout their journey with a single identifier—eliminating the need to present multiple documents.
Amadeus is pioneering this change by collaborating with airlines, ground handlers, and airports to build the next generation of technology for Offer, Order, and Delivery. The new DMSs will replace outdated legacy systems and teletype messages introduced decades ago, freeing up airport frontline agents to serve passengers directly from mobile devices. As part of this dynamic shift, passengers will soon arrive “ready-to-fly,” bypassing traditional check-in processes, and will be seamlessly recognized at every touchpoint—from car rental to hotel check-in.
Valérie Viale, Director of Product Management, AirOps, at Amadeus, explains, “With the introduction of DMSs airlines will gain a detailed understanding of each traveler, their entire journey and, for the first time, exactly what has been delivered to them. The removal of legacy systems means that information will flow more freely, empowering airlines and their partners to anticipate and meet each traveler’s needs. We are actively working with the industry to build this next generation of Delivery Management Systems that will enable a less stressful and more integrated travel experience.”
The report, titled “From DCS to Delivery: fulfilling the retailing promise with traveler-centric journeys and better operations,” is based on insights from the Delivery Management Champions Group—a collaborative network of more than 30 airlines, ground handlers, and airports. The group is at the forefront of designing innovative solutions to deliver faster, personalized services and seamless multi-modal travel recovery options in the face of disruptions.
Media contact:
Monica Hansen
Corporate Communications, Amadeus
SOURCE: Amadeus IT Group
