2012-10-16 — /travelprnews.com/ — The UK Civil Aviation Authority (CAA) has taken on the services of two leading executives to provide support to a major review of its processes and procedures. Keith Bogg, Group IS Director of insurance company Catlin, will chair a Risk and Assurance Board that has been set up to monitor the modernisation of many of the regulator’s business processes. Trevor Didcock, Chief Information Officer at easyJet, will also be a member of the Board.
The CAA’s “Performance and Process Improvement” programme aims to:
• provide better customer service to those who deal with the CAA, for example by enabling more online interactions;
• enable more effective sharing and management of information; and
• ensure better support to the CAA’s front line operations.
The programme is expected to deliver significant efficiency gains.
Keith Bogg will report directly to the CAA’s Chief Executive, Andrew Haines. Commenting on the appointments, Andrew Haines said: “We are committed to improving our systems and processes, to ensure that we regulate as effectively and efficiently as possible. So I am delighted to have Keith and Trevor on board to help us achieve just that. Their respective expertise will be invaluable in this process and the independence they bring to our modernisation programme will ensure it is governed appropriately.”
The Risk and Assessment Board is due to begin its work this Autumn. More information on the CAA’s objectives for the next five years can be found in its Strategic Plan
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For further media information contact the CAA Press Office on: 00 44 (0)207 453 6030; press.office@caa.co.uk
Notes to Editors:
The CAA is the UK’s specialist aviation regulator. Its activities include: making sure that the aviation industry meets the highest technical and operational safety standards; preventing holidaymakers from being stranded abroad or losing money because of tour operator insolvency; planning and regulating all UK airspace; and regulating airports, air traffic services and airlines and providing advice on aviation policy from an economic standpoint.