Ryanair carried 10.8m customers in September with 91% of our 60,000 flights arriving on-time

DUBLIN, IRELAND, 2016-Oct-15 — /Travel PR News/ — Ryanair, Europe’s favourite airline, today (11 Oct) released its September customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  •          91% of over 60,000 flights in September arriving on-time
  •          Less than 1.5 complaints per 1,000 customers
  •          Less than 1 bag complaint per 1,000 customers
  •          Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said: “Ryanair carried 10.8m customers in September with 91% of our 60,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

September 2015 2016
On-time flights 92% 91%
Complaints per 1,000 pax 0.71 1.32
Bag complaints per 1,000 pax 0.56 0.53
Complaints answered within 7 days 99% 99%

MEDIA CONTACT:
media@ryanair.com
+353 19451949

SOURCE: Ryanair

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