Wizz Air Introduces My Journey Mobile Feature to Centralize Real-Time Flight Tracking and Claims
(IN SHORT) Wizz Air is launching “My Journey,” a new mobile app feature that centralizes flight tracking, disruption assistance and alternative-travel options. As summer 2025 air traffic in Europe outpaces 2024 by 5% and pre-Covid volumes, the app consolidates status updates (check-in, gate, boarding), eligibility for meal vouchers, hotels or compensation, and the ability to rebook, refund or accept proposed alternative flights—all within the app. Head of Customer Experience Boglarka Spak emphasizes the tool’s role in giving passengers autonomy and peace of mind during delays. Phased rollout begins 9 July for the app’s 35 million users, delivering multilingual support. This release is part of Wizz Air’s Customer First Compass initiative—backed by a €14 billion, three-year investment to enhance technology, reliability and customer communication across its network.
(PRESS RELEASE) Budapest, Hungary, 2025-Jul-9 — /Travel PR News/ — Wizz Air, recognized as EMEA’s leader in environmental sustainability, today introduces “My Journey,” an innovative enhancement to the Wizz Air mobile app that gives passengers comprehensive flight control directly from their smartphones. As air traffic this summer surpasses last year’s levels by 5% and already exceeds pre-pandemic figures*, combined with lingering air traffic control constraints and looming severe weather across Europe, travelers may encounter disruptions beyond the airline’s influence.
“My Journey” centralizes every travel need in one intuitive interface: passengers can monitor their flight’s status from check-in through boarding, view gate assignments, and receive real-time alerts via call, SMS or email—all consolidated in the app. Should delays or cancellations occur, travelers instantly learn if they qualify for meal vouchers, hotel stays or compensation, and can redeem these entitlements on the spot. The feature also empowers users to explore alternative options—rebooking, refunds or accepting an alternative flight proposal—minimizing uncertainty and expediting decisions during stressful interruptions.
“It’s not just about flying, it’s about feeling in control during those frustrating moments,” explains Boglarka Spak, Wizz Air’s Head of Customer Experience. “With ‘My Journey,’ passengers become the architects of their own travel experience, no matter what unfolds. This launch underlines our Customer First Compass commitment, equipping customers with real-time tools to save precious time and energy, especially during the summer peak when weather and ATC delays are more frequent.”
Having surpassed 35 million downloads across Apple, Google and Huawei platforms, the Wizz Air app will roll out “My Journey” in phases beginning 9 July. All logged-in users will automatically receive the update in their chosen language, enhancing every step from departure to arrival for both seasoned flyers and first-time Wizz Air customers.
Underpinned by four pillars—Product, Price, Service and Communication—the Customer First Compass guides the airline’s renewed focus: investing €14 billion over three years in cutting-edge technology, reliability improvements and elevated customer support. Through the Communications pillar, Wizz Air pledges transparent, timely updates—because every notification, from flight changes to policy updates, matters in delivering a seamless travel journey.
*Eurocontrol – Air traffic in the European network in summer 2025
Media contact:
communications@wizzair.com
SOURCE: Wizz Air Hungary Ltd.
