2012-12-06 — /travelprnews.com/ — O.R. Tambo International Airport hosted its annual Feather Awards on Friday, 30 November 2012.
The Feather Awards ceremony is a prestigious event which is hosted to thank all of the Airport’s stakeholders and reward consistent stakeholder service excellence. Through the Awards, O.R. Tambo International also aims to enhance business partnerships with its various service providers.
The selection criterion is two-fold, with the first being subjective, where passengers and customers are interviewed based on their experiences and perceptions. The second perspective is a quantitative review, which is informed by a Quality Management System that Airports Company South Africa (ACSA) implements across all its airports.
The final winner selection process is rigorous and goes through two independent internationalorganisations in Switzerland (ACI) and the UK (TRL), where the research findings are verified, evaluated and analysed.
We are proud to announce the following winners who were recognised at the 2012 Feather Awards:
| Category | Top Achiever |
| Best Airline: International Services | Virgin Atlantic |
| Best Airline: Regional Services | Airlink (Pty) Ltd |
| Best Airline: Domestic Low Cost Services | Mango |
| Best Airline: Domestic Full Services | South African Airways |
| Top Ground Handling Service provider | Menzies (Pty) Ltd |
| Top Security Award | Reshebile Aviation and Protection Services (Pty) Ltd |
| Top Advertising Award | Khombisa Media |
| Top Retail Service provider: Departures | African Origins |
| Top Retail Service Provider: Arrivals | CNA |
| Top Financial Services: Service Provider | Absa |
| Top F&B Service Provider: Departures | Wimpy |
| Top F&B Service Provider: Arrivals | Kauai |
| Car Hire Service Provider Category A | Avis Rent a Car |
| Car Hire Service Provider Category B | The Woodford Group |
| Top Government: Service Provider | The Department of Home Affairs: Immigration |
ACSA prides itself in its continuous effort to work closely with all its stakeholders, towards the achievement of service excellence within this world-class Airport.
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