JERSEY, 2014-8-22 — /Travel PR News/ — Jersey Airport has received an overall satisfaction rate of 76% among travellers who responded to a recent survey conducted by leading consumer magazine Which?
The survey, which rated both large and smaller airports across the British Isles awarded a top five star rating for Jersey Airport’s security process and highly recommended its airside departures lounge, seating provision and signage. The results, which have just been published, place Jersey Airport as the 8th ‘Best Regional Airport in the British Isles and therefore a much sought-after ‘Recommended Provider’ by Which? London Southend topped the smaller regional airport category with an overall satisfaction rating of 85%.
Jersey Airport has committed to improving the journey experience of its passengers with the customer relations team devising a series of enhancement initiatives. This has included a security fast-pass for passengers with restricted movement as well as those families with young children, the expansion of the ‘Happy to Help’ welcome host programme on summer Saturdays, clearer terminal signage and a customer satisfaction survey. The valuable feedback from this survey has helped the airport analyse and monitor its level of customer service progress and has been so successful that similar versions will be introduced across other parts of the business, including Elizabeth Harbour terminal as well as Jersey Marinas. Other initiatives have seen more animation in the departures terminal and the installation of a bouncy castle for youngsters travelling on a busy Saturday.
Group Customer Relations Manager for Ports of Jersey, Rosemarie Grimster, who has overall responsibility for the ports’ terminals, is delighted by the accolade and said: ‘This is great news not only for those employed directly by Jersey Airport but our on-site business partners as well, including ground handlers, retailers and security staff. We have made huge efforts in recent years to engage more proactively with airport users and appears that our efforts are paying off as to have received such an accolade from a leading consumer publication is a great testament to the entire airport team for their efforts”.
This is the second customer related accolade for Jersey Airport in as many years. It won ‘Best Use of Social Media’ as well as ‘Best Innovation of the Year for its Rapide Pass parking charge card at the 2012 Jersey Customer Services Awards.
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