Hilton and Be My Eyes Partner to Improve Accessibility for Blind and Low-Vision Guests in U.S. and Canada
The exclusive partnership brings AI‑powered virtual assistance and dedicated Hilton Reservations and Customer Care support to Be My Eyes users across the U.S. and Canada
(IN SHORT) Hilton has partnered with the Be My Eyes app to enhance accessibility for blind and low-vision guests in its U.S. and Canadian hotels. The partnership introduces AI-powered virtual assistance and connects guests to specially trained Hilton support agents who can assist with navigating the hotel, using in-room features, and finding amenities. This initiative is part of Hilton’s ongoing efforts to improve inclusivity and provide a seamless, personalized stay for all guests. Be My Eyes is a free mobile app that connects users with volunteers and companies via live video, now expanding its services to the hospitality industry.
(PRESS RELEASE) McLEAN, Va., 2024-Oct-16— /Travel PR News/ — Hilton has launched an industry-first partnership with Be My Eyes, aimed at enhancing the stay experience for guests who are blind or have low vision across the U.S. and Canada. The collaboration introduces AI-powered virtual assistance and dedicated support through Hilton Reservations and Customer Care, providing personalized help with navigating hotels and using in-room features. Guests can access these services via the Be My Eyes app, which connects users to specially trained Hilton agents who can assist with tasks such as adjusting thermostats, operating coffee machines, and finding amenities.
This initiative extends Hilton’s commitment to making hospitality more accessible and inclusive. The Be My Eyes app uses live video and AI to connect blind and low-vision users with volunteers and companies, and Hilton’s participation allows its hotel guests to benefit from real-time assistance. The partnership covers a wide range of Hilton brands and builds on earlier efforts, where Hilton worked with Be My Eyes to train the AI component of the app to recognize objects and navigate hotel room fixtures.
Mike Gathright, Hilton’s Senior Vice President of Customer Excellence and Innovation, highlighted that Hilton is dedicated to creating a welcoming experience for every guest, regardless of their abilities. Be My Eyes CEO Mike Buckley also praised the collaboration as a significant step toward making travel and hospitality more inclusive.
This partnership is part of Hilton’s broader commitment to accessibility and inclusion, with the company consistently recognized for its efforts to support individuals with disabilities. For more information on the partnership and the Be My Eyes app, visit www.bemyeyes.com.
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,000 properties and more than 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 195 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
About Be My Eyes
Launched in 2015, Be My Eyes is a globally recognized and award-winning access technology provider for people who are blind or have low vision. With a global community of 700,000 users, and nearly 8 million volunteers, Be My Eyes connects blind and low vision users with sighted volunteers and companies, through live video and AI to tackle inaccessible parts of everyday life, whether at home or at work; all for free to the end user. Be My Eyes is available in more than 150 countries worldwide and its volunteers speak more than 180 languages.
To learn more, please visit bemyeyes.com or join us on LinkedIn, X, Facebook, Instagram, Mastodon, Threads and TikTok.
Source: Hilton
###