British Airways menu for short-haul flights to include Marks & Spencer premium food range
- Two great British brands partner to provide Food on the Move for short-haul fliers
- Airline is acting on feedback and giving customers the choice and quality they’ve asked for.
- Options selected are M&S customer favourites chosen for their flavour at altitude
- Everything on the food menu priced at under £5 – ranging from just £1 to £4.95 and customers can pay with Avios
- Menu choices include vegetarian, gluten free and healthy fresh options plus snacks and comfort foods
- Bespoke menu options and seasonal changes to be introduced throughout the year
- First airline to offer leading brand sandwiches, all of which are fortified with added fibre and vitamin D
LONDON, 2016-Oct-03 — /Travel PR News/ — British Airways is partnering with another great British brand – Marks & Spencer – to offer customers on short-haul flights the option to purchase a premium food range at 35,000ft.
The new British Airways menu, which will replace the airline’s current complimentary snacks, will include items from the M&S Food on the Move selection and will be available in the economy cabin on short-haul and domestic flights from Heathrow and Gatwick from January 11, 2017, and from London City and London Stansted by summer 2017.
The collaboration follows extensive customer research and feedback, which highlighted dissatisfaction with the airline’s current short-haul economy catering, and found fliers want more choices that reflect what they would normally select when out and about.
Alex Cruz, British Airways’ Chairman and CEO, said: “We know our customers expect a great experience with British Airways. They’ve told us we are experts in flying and service, but when it comes to catering on short-haul flights, they want to choose from a wider range of premium products. Like British Airways, Marks & Spencer is a well-known, premium British brand that is respected and trusted, so it’s an ideal partnership, providing our customers with a choice of products they recognise and value.”
“I firmly believe what we are delivering breaks the mould and sets a new standard in short-haul catering. We will be providing a selection of premium brand, fresh food options and a menu that will be refreshed on a quarterly basis.
“We will also enable travellers to be able to use their Avios, the points they earn as an Executive Club member, to purchase meals. We know they’re always looking for ways to use their Avios and this is a great option for them.”
Andy Adcock, director of food at Marks & Spencer, said: “We’re proud to be supplying a great British brand with a reputation for quality and customer service that mirrors our own. For 35 years we’ve had a market leading Food on the Move offer and we’ll supply British Airways with customer favourites and healthy choices made with outstanding ingredients, all with the provenance you’d expect from M&S.”
Prices will range from £1 for hand cooked crisps up to £4.95 for a Balanced for You spiced chicken with quinoa and rice salad.
Throughout the year, the aim is to deliver bespoke items designed specifically for British Airways customers by Marks & Spencer. Elements of the menu will also change on a quarterly basis to reflect the seasons.
Payment will be quick and easy via debit or credit card, including contactless transactions. Customers will also be able to pay with Avios via the BA app or with their Executive Club card.
The range will include a number of great fresh options as well as packaged products that are easy for customers to eat on the flight or take with them for their onward journey.
Breakfast options will include Greek style natural yogurt with summer berry compote and granola (£1.95), classic fruit salad with pineapple, melon, mango, apple, kiwi and blueberries (£3.10). Hot options will be the M&S Café bacon roll with pork from British farmers (£4.75) and a tomato and mozzarella focaccia (£4.75).
Fresh sandwiches will be available including the Aberdeen Angus beef and red onion chutney bloomer (£4.75) and the classic cheese ploughman’s with nine-month aged farmhouse mature cheddar and vine ripened tomatoes, pickle and mixed salad (£3.00).
The airline will be the first to serve M&S sandwiches fortified with both vitamin D (good for healthy bones and teeth) and added fibre helping customers boost these essential nutrients, providing at least 15 per cent of the daily recommended requirement of Vitamin D. Because of their strong umami flavours, the sandwiches work particularly well at altitude, where taste buds behave differently.
Other snacks will include a nut assortment of almonds, brazil, cashew and hazelnuts (£1.60), wasabi peas (£1.60), salted cashews (£1.60), Oriental snack mix (£2), super fruit, nut and seed flapjacks (£1.45), salt & vinegar and lightly salted hand-cut crisps (both £1).
Confectionery options will include a made without wheat salted caramel hazelnut millionaire bar (£1.45), a grab-bag sized milk chocolate covered popping popcorn and pretzels (£2.45), packs of mini oat biscuits (£1.10), Swiss milk chocolate mountain bars (£1.70), the famous Percy Pigs (£1.80) and ‘The Whippy One’ (£1).
The airline will also offer customers a full bar service with soft drinks priced from £1.50 and alcoholic drinks from £4.
Club Europe (short-haul business class) customers will continue to be offered a full, complimentary menu, which is also being improved and revamped from spring 2017 as part of the changes to short-haul catering. Further details will be released on the changes nearer the time.
This is the latest in a tranche of updates to the airline’s short-haul services. Since 2014, 95 short-haul aircraft have been revamped with an updated interior, which is proving very popular with customers. Earlier in 2016, British Airways also simplified its short-haul fares to just three options: Basic, Plus and Plus Flex. Customers purchasing a ‘Plus’ fare benefit in particular, thanks to the additional flexibility of being able to change their flight on the day of travel for free – an option that wasn’t available on the previous standard fare.
ENDS
Media with enquiries can contact the British Airways press office at press.office@ba.com
Notes to editors:
- An Easyjet sandwich is £4.50, whereas British Airways’ Marks & Spencer sandwiches cost £3 for nine month aged farmhouse cheddar cheese ploughman’s. A packet of crisps on Ryanair costs £2.16 whereas a packed of hand-cooked crisps on British Airways will cost £1. A cup of tea on Norwegian costs £2.50, and on British Airways will cost £2.30.
- Catering on British Airways’ long-haul flights will remain unchanged with complimentary meals available to all customers. In recent years the airline has increased the choice of meals on board, adding the option for customers to pre-pay for an enhanced meal in economy from £15, and to pre-order their complimentary meal in World Traveller Plus (premium economy), Club World (business class) and First to ensure they get their first choice.
- Marks & Spencer will supply the Food on the Go, but drinks will be supplied via airline supplier, Tourvest Inflight Retail Services.
- Current food options on short-haul flights vary depending on the length of the service and time of day. Examples include a choice of twin pack biscuits, crisps, roasted nuts, sesame sticks or raisins on flights of less than two hours, or small salads on flights over that.
- The new short-haul cabins feature elegant charcoal grey leather seats that are slimmer than their predecessor and ergonomically designed to enable the addition of extra seats in the Euro Traveller (economy) cabin to allow more low fares. Innovative design maximises personal space and comfort, with chair backs devised to provide more knee space and an eye-level magazine rack also doubles as a seatback tablet-holder.
- The new short-haul fares are known as Basic, Plus and Plus Flex. Basic fares are the cheapest and include the airline’s generous hand baggage allowance, but no checked luggage and changes will incur a fee. Plus fares include free flight changes on the day of departure, up to one hour before scheduled flight time, in addition to a 23kg checked baggage allowance, plus the airline’s generous hand baggage allowance and free seat selection from 48 hours prior to departure. Plus Flex fares are fully refundable, allow free changes on the day, free seat selection at time of booking and the airline’s generous hold and hand baggage allowances.
- British Airways’ short-haul cabins are called Euro Traveller (economy) and Club Europe (business). Its long-haul cabins are First, Club World (business), World Traveller Plus (premium economy) and World Traveller (economy).
- All of the sliced bread used in M&S’s pre-packed sandwiches is fortified with both Vitamin D and added fibre helping customers boost intakes of these essential nutrients in their diets. Vitamin D helps to regulate the amount of calcium and phosphate in the body and keeps bones, teeth and muscles healthy. A lack of vitamin D can lead to bone deformities and bone pain and tenderness. A diet high in fibre can help prevent heart disease, diabetes, weight gain and some cancers, and can also improve digestive health.
SOURCE: British Airways