Passengers at Air India’s self check-in counter at Indira Gandhi International Airport in New Delhi
(IN SHORT) Air India has extended its integrated self check-in and baggage-drop service to 19 key international destinations operated from India, including cities in the UK, Europe, USA, Canada, and Australia. The new facility allows passengers to print boarding passes, select seats, and drop luggage independently, speeding up the airport process and enhancing convenience. This initiative builds on Air India’s recent digital and customer service upgrades and is part of the airline’s broader transformation to deliver world-class service at every stage of the passenger journey.
(PRESS RELEASE) NEW DELHI, 2025-Jun-9 — /Travel PR News/ — Air India has significantly expanded its digital passenger services by rolling out its integrated self check-in and baggage-drop solution for international routes, now available for flights from India to 19 destinations across Europe, the UK, North America, and Australia. Building on its earlier rollout for US and Australian destinations, Air India now offers this seamless airport service to nearly all of its major global gateways, reaffirming its commitment to a world-class, tech-driven customer experience.
Passengers flying to destinations including London (Heathrow and Gatwick), Birmingham, Paris, Vienna, Amsterdam, Copenhagen, Frankfurt, Milan, Zurich, Toronto, Vancouver, and five major US cities — New York, Newark, Chicago, Washington, and San Francisco — as well as Sydney and Melbourne in Australia, can now benefit from the convenient self-service solution. More international airports are expected to be added soon.
This end-to-end digital process allows travelers to print boarding passes and baggage tags and drop off their luggage independently at self-service kiosks, reducing waiting times and minimizing the need for face-to-face interactions at traditional check-in counters. In addition, passengers can customize their journey by choosing preferred seats, updating contact details, or entering frequent flyer numbers at the kiosks.
“The expanded rollout of our integrated self check-in and baggage-drop service underscores our mission to deliver a modern and seamless travel experience across all customer touchpoints,” said an Air India spokesperson. “This initiative enables passengers to take more control of their journey while moving efficiently through the airport.”
This enhancement complements a series of recent customer-centric developments introduced by Air India in the past year, including Premium Lobby check-in for First, Business, and Premium Economy passengers, dedicated Family Assistance counters at Delhi airport, and city-side check-in counters in Delhi and Hyderabad. All of these initiatives aim to streamline the passenger journey while delivering elevated service in line with international benchmarks — a strategy that is already yielding improvements in Air India’s Net Promoter Score (NPS) and customer satisfaction.
SOURCE: Air India
