(NEWS) DUBAI, 2025-Nov-21 — /Travel PR News/ — dnata’s double win at the Aviation Business Middle East Awards 2025 marks the latest milestone in a transformative journey that has spanned more than a decade, redefining the standards of ground handling, cargo operations and aviation services worldwide. According to their press announcement, this year, the organisation claimed Ground Support Company of the Year for the 15th time and earned recognition for the Digital Transformation Project of the Year through its pioneering VR training programme—an accolade that underscores its commitment to technology-driven safety and operational excellence.
The 2025 recognition is part of a broader narrative shaped by continuous evolution. Since 2021, dnata has been on an accelerated path of investment, innovation and global expansion. Earlier award cycles saw the company repeatedly honoured as Ground Handler of the Year at the Air Cargo News Awards, with consecutive wins reflecting its ability to adapt through the pandemic, scale up operations to support renewed flight activity, and introduce new solutions at pace. The company’s investment strategy during this period has been extensive: new cargo facilities in Manchester, Lahore, London and Erbil; expanded infrastructure in Brussels, Toronto, Dallas and Sydney; and new operational bases in Zanzibar, Calgary, Vancouver and Cologne.
Technology has been at the heart of dnata’s multi-year transformation. The rollout of autonomous drones in cargo warehouses, AI-enabled systems in Singapore, the global deployment of OneCargo, advanced cool dollies in Australia and Singapore, UV cabin cleaning in Switzerland, and the just-in-time freight platform in the UAE illustrate a comprehensive digital shift. Environmental responsibility has been another driving force, with dnata investing in renewable energy systems, electric GSE fleets, heat recovery technology and sustainable construction methods—part of a broader commitment to halving carbon emissions by 2030.
The introduction of autonomous electric baggage tractors at Dubai World Central (DWC) in 2025 continues this arc of innovation, forming one of the region’s most advanced airside automation projects. Meanwhile, the immersive VR training programme—now recognised as one of dnata’s most impactful internal initiatives—allows ground staff to rehearse high-risk procedures safely, accelerating learning while strengthening safety culture. Accepting the honours, Jaffar Dawood highlighted the company’s longstanding dedication to collaboration, training and industry-led excellence.
As dnata moves into its next phase of growth, the company’s legacy of sustained improvement, award-winning performance and global operational depth positions it as a central contributor to the future of aviation. Its achievements in 2025 are not isolated victories, but part of a wider continuum shaped by resilience, innovation and a clear, long-term vision.
