Emirates Enhances Travel Experience in Ghana with New Retail Store in Accra Featuring Smart Technologies and Immersive Features
(IN SHORT) Emirates has launched its first interactive Emirates Travel Store in West Africa, located in Accra, Ghana. The store enhances customer experiences with innovative technologies, personalized services, and immersive product displays. Notable features include a full-size A380 Onboard Lounge, a ‘selfie mirror’ for travelers, and self-service kiosks to expedite the customer experience. Emirates has served Ghana since 2004, providing daily flights to key global destinations.
(PRESS RELEASE) DUBAI, 2025-May-20 — /Travel PR News/ — Emirates, the leading global airline, has launched its innovative Emirates Travel Store in Accra, Ghana, bringing an enhanced customer experience through engaging product displays, cutting-edge technologies, and skilled travel advisors. This new location marks a significant milestone as the first Emirates travel retail store in West Africa and the 13th globally.
The Emirates Travel Store is situated in the vibrant Stanbic Heights within Accra’s Airport City. The grand opening was led by Adil Al Ghaith, Senior Vice President of Commercial Operations, Centre, alongside the Honorable Abla Dzifa Gomashie, Ghana’s Minister of Tourism, Culture, and Creative Arts, and Honorable Joseph Nikpe, Ghana’s Minister of Transport. The event was also graced by notable figures, media representatives, and trade partners.
Adil Al Ghaith shared his enthusiasm about the store’s launch, saying, “For more than twenty years, Ghana has been a key hub in our African network, connecting West Africa to the world. By introducing this refreshed retail strategy in Accra, we continue to showcase our commitment to providing exceptional service and experiences. This integration of expert consultation with innovative self-service technologies and immersive product showcases embodies our ‘Fly Better’ promise, offering travelers an enhanced journey and the tools to explore more with Emirates.”
Conveniently located, the Emirates Travel Store in Accra combines personalized customer service with interactive brand experiences in a spacious, open-plan environment. Spanning 310 m², the store features Emirates’ signature design, complete with the Ghaf Tree emblem and a calming color scheme.
A standout feature is the full-scale Emirates A380 Onboard Lounge, which gives visitors a glimpse into the luxury of Emirates’ in-flight experience, providing a preview of the amenities available on flights departing from Dubai.
The store also boasts advanced technologies like a ‘selfie mirror’ that allows travelers to take photos with stunning destination backdrops, inspiring them to consider their next adventure. Additionally, self-service kiosks streamline the process, reducing wait times and offering swift service.
Five customer service counters are staffed by expert consultants who provide a full range of services, from crafting personalized travel itineraries and handling reservations to offering general assistance. The dedicated team ensures each guest receives a smooth, elevated experience, reflecting Emirates’ renowned hospitality.
Emirates has been a vital part of Ghana’s aviation, tourism, and commerce for over 20 years. Since its first flight in 2004, the airline has transported over 2 million passengers between Ghana and key destinations such as Canada, India, Australia, Singapore, and Dubai. Currently, Emirates operates daily flights from Accra aboard a three-class Boeing 777, continuing to strengthen its commitment to Ghana.
Media contact:
Email: pr@emirates.com
SOURCE:The Emirates Group
