Mandarin Oriental Appoints ShaoWei Ong as Chief People & Culture Officer to Drive Global Transformation
(IN SHORT) Mandarin Oriental Hotel Group has announced the appointment of ShaoWei Ong as its new Chief People & Culture Officer, effective 17 March 2025. Reporting directly to Group CEO Laurent Kleitman and joining the Executive Committee and Group Leadership Team, ShaoWei’s appointment underscores the Group’s commitment to prioritizing its workforce. With over 22 years of HR leadership experience across diverse industries such as hospitality, banking, fintech, music, and engineering, she brings a wealth of expertise in HR transformation, organizational redesign, and digital transformation. Previously serving as Group HR Director at Jardine Schindler and Livi Bank, and holding significant roles at Sony Music Group, Starwood Academy Asia Pacific, Secoo Group, Wyndham Hotel Group, and United Overseas Bank (Malaysia), ShaoWei is well-equipped to drive cultural excellence and innovation within Mandarin Oriental. Concurrently, Amanda Hyndman will now focus exclusively on her role as COO. The appointment is a cornerstone of the Group’s ten-year strategy to foster a people-centric culture and enhance guest experiences. ShaoWei will be based at the Group’s Hong Kong Head Office, furthering Mandarin Oriental’s legacy of exceptional hospitality.
(PRESS RELEASE) HONG KONG, 2025-Mar-17 — /Travel PR News/ — Mandarin Oriental Hotel Group is delighted to announce the appointment of ShaoWei Ong as its new Chief People & Culture Officer, effective 17 March 2025. In her new role, ShaoWei will report directly to Group Chief Executive Laurent Kleitman and become a member of both the Executive Committee and the Group Leadership Team, reinforcing the Group’s commitment to putting its people at the center of its operations. Concurrently, Amanda Hyndman, who previously managed dual responsibilities as Chief People & Culture Officer and Chief Operating Officer, will now devote her full attention to her role as COO.
ShaoWei brings with her more than 22 years of leadership experience in human resources, having built her expertise across a wide range of sectors including hospitality, banking, fintech, music, and engineering. Her extensive background encompasses HR transformation, organizational redesign, culture building, leadership development, and digital transformation—all of which align perfectly with Mandarin Oriental’s vision to create outstanding experiences for both colleagues and guests.
Prior to joining Mandarin Oriental from Jardines, ShaoWei held the position of Group Human Resources Director at both Jardine Schindler and Livi Bank. She also served as Vice President of HR for Sony Music Group across Asia and the Middle East and led the Starwood Academy Asia Pacific in Shanghai, where she played a key role in nurturing the next generation of hospitality leaders. Her career further includes senior leadership roles at Secoo Group, Wyndham Hotel Group in Asia, and United Overseas Bank (Malaysia).
This appointment is a clear testament to Mandarin Oriental’s people-centric philosophy, which forms the cornerstone of its ten-year strategic plan. As the Group embarks on its transformation journey to unlock its full potential, ShaoWei’s leadership will be instrumental in fostering a culture of excellence and innovation throughout its global portfolio.
Laurent Kleitman, Group Chief Executive of Mandarin Oriental, commented, “We are delighted to welcome ShaoWei to Mandarin Oriental. Her extensive experience across multiple sectors, combined with her proven expertise in leadership and culture transformation, makes her an invaluable addition to our team. We are confident that her vision and insight will inspire our colleagues worldwide and further elevate our legendary service and exceptional guest experiences.”
ShaoWei Ong added, “It is an honor to join Mandarin Oriental, a brand that epitomizes excellence in hospitality at such a pivotal time. I look forward to working with our talented teams across the globe to build on the Group’s legacy, ensuring that our people remain inspired and empowered to deliver the legendary service for which Mandarin Oriental is renowned.”
ShaoWei holds a Bachelor of Arts in Economics from the University of Waterloo and will be based at the Group’s Hong Kong Head Office.
About Mandarin Oriental Hotel Group
Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Renowned for creating outstanding properties, each destination reflects the Group’s dual Asian heritage, local culture and unique design. Driven by a passion for the exceptional, every day, everywhere, the Group’s mission is to craft time enriching experiences that transform the ordinary to the exceptional and guests to fans through its legendary service. The Group now operates 41 hotels, 12 residences and 26 exceptional homes in 26 countries and territories with many more projects under development. Mandarin Oriental continues to drive its reputation as an innovative leader in luxury hospitality, delivering sustainable growth over the long term.
Media contact:
Chris Orlikowski
corlikowski@mohg.com
SOURCE: Mandarin Oriental Hotel Group