Groundbreaking guidelines for recording on-time flight statistics developed by Russian Sheremetyevo International Airport

2013-08-05— /travelprnews.com/ — Sheremetyevo International Airport has initiated and developed a new version of the «Guidelines for Recording On-Time Flight Statistics.» Airport specialists have developed a document that represents a breakthrough for the aviation industry, enabling the airport to exercise sweeping control over the performance of all participants in the aircraft-servicing process, taking into account modern conditions and the requirements imposed upon individual airports and airlines.

Practical application of the Guidelines has been approved in cooperation with Aeroflot Airlines — the primary air carrier of Sheremetyevo Airport.

The new Guidelines have also piqued the interest of the Federal Air Transport Agency. Rosaviatsia is currently looking into the possibility of developing standard «Guidelines for Recording the On-Time Flight Statistics of Civil Aviation» on the basis of the document as opposed to the virtually-obsolete «Guidelines for the Maintenance and Recording of Civil-Aircraft Flight Regularity,» brought into force by Order No. 6 dated 10.01.1990 of the USSR Ministry of Civil Aviation.

The Guidelines make it possible to assess the performance of airlines, service agents, interacting representatives of government authorities and external factors with respect to their impact on flight punctuality, as well as to delineate responsibility for flight punctuality.

Flight punctuality is evaluated in accordance with the following criteria: aircraft landing, arrival, departure and takeoff. The Guidelines specify key standards for all main process operations on arrival and departure that could potentially affect flight punctuality. In particular, taxiing and aero-towing after following aircraft landing — 10 minutes, engine starting — 5 minutes, aero-towing and taxiing before takeoff — 20 minutes, aircraft treatment using ice-proofing agents — 10 minutes.

Current punctuality indicators have made it possible to identify the actual performance indicators of all process participants: airlines, service agents, airport agencies and government authorities.

Punctuality is taken into account with respect to all flights listed on the central schedule. The reasons for flight delays and those responsible are identified in accordance with the «Code Classifier of Messages on the Reasons for Flight Delays.» Disputes concerning the identification of delay reasons are brought up for discussion by all stakeholders during the committee meeting on a weekly basis.

Practical application of the Guidelines is increasing the level of responsibility borne by all participants in the working process while making it possible to maintain on-time flight statistics from Sheremetyevo Airport at a high level.

Sheremetyevo International Airport was recognized as the top European airport offering the best service quality in 2012, according to the results of the ASQ (Airport Service Quality) research program of ACI (Airports Council International). Sheremetyevo Airport is the largest Russian airport handling scheduled international flights. The route network of Sheremetyevo Airport encompasses more than 200 destinations. Sheremetyevo Airport services are used by the representatives of three major aviation alliances: Sky Team (Air France, KLM, Delta, CSA Czech Airlines, Alitalia, China Southern Airlines, Korean Air and others); Star Alliance (SAS, Air China, LOT, Adria Airways and others); One world (Finn air).

According to the results of 2012, Sheremetyevo Airport passenger traffic totaled 26 million 188 thousand people, which is 16.1% more than in 2011.

Sheremetyevo International Airport was recognized as the Transport Company of the Year — 2012 according to Company Magazine, won prestigious prize sat The World Routes Awards in the «Excellence in Airport Marketing» and «Innovation Time» categories, and claimed the most prestigious travel business award «Choice of Condé Nast Traveler Magazine Readers» as «Best Russian Airport.»

Sheremetyevo International Airport
Public Relations Centre
Tel.: (495) 578-85-85, (495) 578-20-73
Fax: (495) 232-65-48
www.svo.aero

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