Amadeus and Luxair Extend Partnership with Next‑Gen Passenger Service and Retailing Solutions

(IN SHORT) Amadeus and Luxair have renewed and expanded their long‑standing PSS and FCA partnership, marking over ten years of collaboration. The updated agreement introduces four advanced Amadeus solutions—Self‑Reaccommodation, Reference Experience, Segment Revenue Management Premium, and Anytime Merchandising—to enhance passenger autonomy, streamline booking interfaces, optimize pricing strategies, and enable personalized ancillary sales. Luxair’s CEO, Gilles Feith, emphasizes the role of these technologies in their transformation strategy, while Amadeus’ Ernest Roda highlights the strengthened alliance and commitment to Luxair’s growth. This deal underlines Amadeus’ versatile technology offerings and its leadership in airline digitalization.

(PRESS RELEASE) MADRID, Spain, 2025-Jul-16 — /Travel PR News/ — Amadeus has deepened its decade‑long collaboration with Luxair, the flag‑carrier of Luxembourg, by renewing and broadening their Passenger Service System (PSS) agreement and extending the Full Content Agreement (FCA). This enhanced partnership underscores both companies’ dedication to delivering seamless, digitally empowered journeys for travelers throughout Europe and beyond.

Under the expanded deal, Luxair will integrate a range of cutting‑edge Amadeus solutions designed to elevate passenger satisfaction, streamline operations, and fuel the airline’s long‑term growth strategy:

Amadeus Self‑Reaccommodation: Grants travelers the autonomy to rebook themselves via mobile devices in case of disruptions, boosting flexibility and control.

Amadeus Reference Experience: Offers a modular, responsive interface that provides a consistent and user‑friendly booking process across smartphones, tablets, and desktops.

Segment Revenue Management Premium: Harnesses up‑to‑the‑minute data analytics to fine‑tune pricing, forecast demand, and gauge passenger price sensitivity.

Amadeus Anytime Merchandising: Powers customized retail offers—such as seat upgrades and baggage add-ons—through dynamic ancillary merchandising.

By deploying these technologies, Luxair aims to create a more personalized and efficient travel ecosystem: passengers will gain increased self‑service capabilities and convenience, while back‑office teams benefit from powerful tools that drive productivity and adaptability.

“This renewed partnership exemplifies our mutual commitment to innovation and passenger‑centric service. Amadeus’ solutions are pivotal to our transformation roadmap, enabling us to provide exceptional experiences for our guests while supporting our operational objectives,” said Gilles Feith, CEO of Luxair.

Ernest Roda, SVP Western Europe Airlines, EMEA at Amadeus, commented, “We’re delighted to reinforce our ties with Luxair. These advanced capabilities will empower the airline to deliver tailored journeys, ensuring travelers enjoy greater freedom and ease. This agreement highlights the strength of our relationship and our unwavering support for Luxair’s strategic ambitions.”

The agreement not only showcases Amadeus’ comprehensive airline technology portfolio but also demonstrates its flexibility in catering to carriers of varying sizes and needs. It reaffirms Amadeus’ role as a trusted partner in guiding airlines through digital transformation and sustainable growth.

Media contact:
Joanna Seymour-Taylor
Head of Communications EMEA, Amadeus
joanna.seymour-taylor@amadeus.com

SOURCE: Amadeus IT Group SA