customer service

From Biodiversity to Customer Excellence, Shannon Airport Group Continues Its Winning Journey

(NEWS) SHANNON, Ireland, 2025-Oct-8 — /Travel PR News/ — The Shannon Airport Group has reaffirmed its leadership in Ireland’s aviation and…

3 months

Dolphin Dynamics supports Border Travel in major digital shift with booking automation and system integration

(NEWS) LONDON, 2025-Aug-19 — /Travel PR News/ — Dolphin Dynamics has welcomed Border Travel, a member of the Advantage Travel Partnership,…

4 months

Southwest Airlines introduces Getaways vacation packages offering bundled travel with added flexibility and rewards

(NEWS) DALLAS. TX, 2025-Aug-19 — /Travel PR News/ — Southwest Airlines has entered the packaged vacations market with the launch…

4 months

Emerald Airlines Crowned UK’s Most Punctual Airline as Belfast City Airport Retains Top Spot for Punctuality

(IN SHORT) Emerald Airlines, operator of Aer Lingus Regional, has been named the UK’s most punctual airline for 2024, according…

7 months

flydubai Unveils Upgraded Travel Shop in Deira, Reflecting Commitment to Modern Customer Service

(IN SHORT) flydubai has unveiled its newly renovated Travel Shop in Deira, Dubai, providing customers with an upgraded, modern space…

7 months

Singapore Airlines Partners with OpenAI to Implement Advanced Generative AI Solutions

Joint Release With OpenAI (IN SHORT) Singapore Airlines (SIA) has partnered with OpenAI to bring advanced Generative AI solutions to…

8 months

Vienna Airport Secures 2025 Skytrax Award for Best Airport Staff in Europe as It Expands Terminal 3 Southern Expansion to Boost Service Excellence

(IN SHORT) Vienna Airport has been named “Best Airport Staff in Europe 2025” by Skytrax, making it the top-rated airport…

9 months

ACSA Supports ATNS Efforts and Announces Temporary IFP Suspension at Three Airports

(IN SHORT) ACSA has announced that, as of 8 April 2025, three airports—Richards Bay, Upington, and Bram Fischer International in…

9 months

HMSHost Named Best Overall Restaurateur at AX Awards

(IN SHORT) At the 2025 AX Awards during the 21st annual Airport Experience Conference, HMSHost, a leading global travel dining…

9 months

Emirates Expands Retail Footprint with the Launch of Emirates World in Cairo

The opening expands the Emirates World footprint to three stores in Africa and nine globally (IN SHORT) Emirates has launched…

11 months

DFW Airport Ambassadors: Volunteers Offering Warm Texas Hospitality to Millions of Travelers

(IN SHORT) The DFW Airport Ambassadors program, consisting of over 300 volunteers in distinctive gray and orange uniforms, plays a…

11 months

Emirates Receives 2024 APEX World Class Airline Award for Outstanding Customer Service and Passenger Experience

Dubai, UAE, 2023-Oct-03 — /Travel PR News/ — Emirates has recently been crowned as a 2024 APEX World Class Airline winner for…

2 years

Celley Buchanan elected vice president of airport operations and customer service at Alaska Airlines

SEATTLE, WA, 2022-Jun-21 — /Travel PR News/ — Alaska Airlines’ board of directors has elected Celley Buchanan vice president of…

4 years

Emirates SkyCargo’s milestones throughout 2021

Dubai, UAE, 2022-Jan-05 — /Travel PR News/ — Emirates SkyCargo successfully navigated the complex landscape of the global logistics and…

4 years

British Airways to empower cabin crew with iPhone XRs to help them deliver personalised customer service

Every member of British Airways’ 15,000 cabin crew will receive an iPhone XR in latest phase of multi-million pounds investment…

6 years

Deutsche Hospitality Customer Service now can also be reached via WhatsApp Business

Deutsche Hospitality adds WhatsApp Business to its communication channels Frankfurt am Main, Germany, 2019-Jul-30 — /Travel PR News/ — As…

6 years

Southwest Airlines’s Rapid Rewards retains title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards

DALLAS, TX, 2019-May-01 — /Travel PR News/ — Southwest Airlines Co.'s (NYSE: LUV) frequent flyer program, Rapid Rewards®, held onto its title…

7 years

GBTA Foundation whitepaper: As the hotel industry transition to new technological advancements, it is also critical that hotels do not lose sight of the importance of customer service

ALEXANDRIA, VA, 2015-7-15 — /Travel PR News/ — Business travelers are generally open to new technological advancements that will improve their hotel…

10 years