customer service

Singapore Airlines Partners with OpenAI to Implement Advanced Generative AI SolutionsSingapore Airlines Partners with OpenAI to Implement Advanced Generative AI Solutions

Singapore Airlines Partners with OpenAI to Implement Advanced Generative AI Solutions

Joint Release With OpenAI (IN SHORT) Singapore Airlines (SIA) has partnered with OpenAI to bring advanced Generative AI solutions to… Read More

4 days ago
ACSA Supports ATNS Efforts and Announces Temporary IFP Suspension at Three AirportsACSA Supports ATNS Efforts and Announces Temporary IFP Suspension at Three Airports

ACSA Supports ATNS Efforts and Announces Temporary IFP Suspension at Three Airports

(IN SHORT) ACSA has announced that, as of 8 April 2025, three airports—Richards Bay, Upington, and Bram Fischer International in… Read More

3 weeks ago
HMSHost Named Best Overall Restaurateur at AX AwardsHMSHost Named Best Overall Restaurateur at AX Awards

HMSHost Named Best Overall Restaurateur at AX Awards

(IN SHORT) At the 2025 AX Awards during the 21st annual Airport Experience Conference, HMSHost, a leading global travel dining… Read More

4 weeks ago
Emirates Expands Retail Footprint with the Launch of Emirates World in CairoEmirates Expands Retail Footprint with the Launch of Emirates World in Cairo

Emirates Expands Retail Footprint with the Launch of Emirates World in Cairo

The opening expands the Emirates World footprint to three stores in Africa and nine globally (IN SHORT) Emirates has launched… Read More

3 months ago
DFW Airport Ambassadors: Volunteers Offering Warm Texas Hospitality to Millions of TravelersDFW Airport Ambassadors: Volunteers Offering Warm Texas Hospitality to Millions of Travelers

DFW Airport Ambassadors: Volunteers Offering Warm Texas Hospitality to Millions of Travelers

(IN SHORT) The DFW Airport Ambassadors program, consisting of over 300 volunteers in distinctive gray and orange uniforms, plays a… Read More

3 months ago
Emirates Receives 2024 APEX World Class Airline Award for Outstanding Customer Service and Passenger ExperienceEmirates Receives 2024 APEX World Class Airline Award for Outstanding Customer Service and Passenger Experience

Emirates Receives 2024 APEX World Class Airline Award for Outstanding Customer Service and Passenger Experience

Dubai, UAE, 2023-Oct-03 — /Travel PR News/ — Emirates has recently been crowned as a 2024 APEX World Class Airline winner for… Read More

2 years ago
Celley Buchanan elected vice president of airport operations and customer service at Alaska AirlinesCelley Buchanan elected vice president of airport operations and customer service at Alaska Airlines

Celley Buchanan elected vice president of airport operations and customer service at Alaska Airlines

SEATTLE, WA, 2022-Jun-21 — /Travel PR News/ — Alaska Airlines’ board of directors has elected Celley Buchanan vice president of… Read More

3 years ago
Emirates SkyCargo’s milestones throughout 2021Emirates SkyCargo’s milestones throughout 2021

Emirates SkyCargo’s milestones throughout 2021

Dubai, UAE, 2022-Jan-05 — /Travel PR News/ — Emirates SkyCargo successfully navigated the complex landscape of the global logistics and… Read More

3 years ago
British Airways to empower cabin crew with iPhone XRs to help them deliver personalised customer serviceBritish Airways to empower cabin crew with iPhone XRs to help them deliver personalised customer service

British Airways to empower cabin crew with iPhone XRs to help them deliver personalised customer service

Every member of British Airways’ 15,000 cabin crew will receive an iPhone XR in latest phase of multi-million pounds investment… Read More

6 years ago
Deutsche Hospitality Customer Service now can also be reached via WhatsApp BusinessDeutsche Hospitality Customer Service now can also be reached via WhatsApp Business

Deutsche Hospitality Customer Service now can also be reached via WhatsApp Business

Deutsche Hospitality adds WhatsApp Business to its communication channels Frankfurt am Main, Germany, 2019-Jul-30 — /Travel PR News/ — As… Read More

6 years ago

Southwest Airlines’s Rapid Rewards retains title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards

DALLAS, TX, 2019-May-01 — /Travel PR News/ — Southwest Airlines Co.'s (NYSE: LUV) frequent flyer program, Rapid Rewards®, held onto its title… Read More

6 years ago

GBTA Foundation whitepaper: As the hotel industry transition to new technological advancements, it is also critical that hotels do not lose sight of the importance of customer service

ALEXANDRIA, VA, 2015-7-15 — /Travel PR News/ — Business travelers are generally open to new technological advancements that will improve their hotel… Read More

10 years ago