customer satisfaction

flydubai Strengthens Passenger Confidence With High NPS Performance and Continued Operations Amid Aviation Challenges

(IN SHORT) flydubai has reported a sharp increase in its Net Promoter Score, which more than doubled in March 2026,…

4 weeks

SAS Achieves Top 10 Global Ranking for Punctuality, Setting New Standards for On-Time Performance

(IN SHORT) SAS achieved an 81.4% punctuality rate in 2024, ranking as the second most punctual airline in Europe and…

1 year

Southwest Airlines announces massive investments in enhancing Customer Experience as the airline wins the 2022 J.D. Power Award for Highest Customer Satisfaction among Economy carriers in North America

Carrier Updates on Five-year Plan of Investment and Evolution across Customer Experience; J.D. Power Recognizes Southwest for Highest Customer Satisfaction…

4 years

Alaska Airlines ranked highest airline in customer satisfaction in the J.D. Power 2019 North America Airline Satisfaction Study

Flyers rate Alaska highest in nearly all key categories, including cost & fees and flight crew SEATTLE, WASHINGTON, 2019-May-30 —…

7 years

IntercityHotel brand secures a Service Champion gold medal for customer satisfaction in the latest “Service Champions” awards

Steigenberger Hotels and Resorts receives a Service Champion award for the seventh time in a row - IntercityHotel brand also…

8 years