customer experience

flydubai and AWS collaboration signals growing role of cloud and AI in modern aviation

(NEWS) DUBAI, 2025-Dec-15 — /Travel PR News/ — flydubai has entered a new collaboration with Amazon Web Services (AWS) aimed at…

2 days

CAPA Awards Korean Air for Strategic Excellence and Leadership in Asian Aviation

(NEWS) SINGAPORE, 2025-Oct-31 — /Travel PR News/ — Korean Air has been honoured as Asia Airline of the Year by…

2 months

How Lufthansa’s Culinary Journey and Global Innovators Are Changing the Way We Eat When We Travel

(NEWS) COLOGNE, Germany, 2025-Oct-27 — /Travel PR News/ — The Lufthansa Group is transforming the in-flight dining experience with the launch…

2 months

SAS announces major Business Class upgrade with expanded lounge access across Europe and Scandinavia

(NEWS) STOCKHOLM, 2025-Sep-18 — /Travel PR News/ — Scandinavian Airlines (SAS) has announced a significant upgrade to its Business Class offering,…

3 months

Samsung Wallet Partnership Streamlines TAP Air Portugal’s Digital Travel Experience

(IN SHORT) TAP Air Portugal has teamed up with Samsung to become the first airline in Portugal to support Samsung…

5 months

Adairs Linen Lovers Members Now Earn Qantas Points on Every Purchase

(IN SHORT) From 30 July, Adairs’ Linen Lovers members can earn 1 Qantas Point per A$1 spent at any of…

5 months

Shannon Airport Tops National Brand Index as Ireland’s Leading Airport for Third Year

(IN SHORT) Shannon Airport has retained its status as Ireland’s number one airport brand for the third consecutive year in…

5 months

Helsinki Airport breaks into Travel + Leisure’s top ten global airports as Europe’s sole representative

(IN SHORT) Helsinki Airport has been voted one of the world’s top ten airports in Travel + Leisure’s July 2025…

5 months

Stagecoach Unveils “We’ve Got You” Campaign to Forge Deeper Emotional Connections Through Real Customer Stories

(IN SHORT) Stagecoach has launched “we’ve got you,” an emotionally driven brand promise marking a major pivot in its marketing.…

5 months

Eurowings Unveils Signature Fragrance, Soundscapes, and Farewell Sweets for a Memorable Flight

(IN SHORT) Eurowings is rolling out a range of sensory enhancements on its flights, including a custom cabin scent called…

5 months

ANA Captures FlightGlobal’s 2025 Executive Leadership Award for Asia‑Pacific Excellence

(IN SHORT) All Nippon Airways has secured the 2025 FlightGlobal Executive Leadership: Asia‑Pacific Award—the first time the airline has claimed…

5 months

Bombardier Opens Montreal Innovation and Design Centre to Accelerate Next-Generation Cabin Developments

(IN SHORT) Bombardier’s new Innovation and Design Centre in Montreal marks a significant step in the company’s strategy to deliver…

5 months

All Nippon Airways Selects NAOKI TAKIZAWA DESIGN, SETCHU and adidas to Redefine Uniforms for Flight, Hospitality and Support Staff

(IN SHORT) All Nippon Airways has selected Naoki Takizawa (NAOKI TAKIZAWA DESIGN), Satoshi Kuwata (SETCHU), and adidas Japan to redesign…

6 months

ANA Expands NDC Partnership with Trip.com to Offer Full Fare Access Beyond Japan

(IN SHORT) All Nippon Airways has broadened its NDC-powered ticket distribution with Trip.com from Japan to eleven additional markets—Australia, Hong…

6 months

Quarter Century of SkyTeam Alliance Growth Highlights Customer Innovations and Environmental Leadership

(IN SHORT) SkyTeam marked its 25th anniversary on 22 June 2025, celebrating the evolution from four founding airlines to a…

6 months

Emirates Group’s ForsaTEK 2025 Expands Innovation Pipeline with AI, Robotics and IoT Breakthroughs

(IN SHORT) ForsaTEK 2025, the Emirates Group’s flagship innovation forum, broadened its reach to foster cross-divisional collaboration and scale high-impact…

6 months

Lufthansa Tops Skytrax Awards as World’s Most Family-Friendly Airline and Best First Class Lounge

(IN SHORT) At the Paris Air Show, Lufthansa was voted the world’s most family-friendly airline and its First Class Terminal…

6 months

Booking Holdings Secures Long-Term Renewal with Etraveli to Enhance Flight-Booking Platform

(IN SHORT) Booking Holdings has agreed to an eight-year extension of its partnership with Etraveli Group, originally established in 2019.…

6 months

Cathay Pacific Unveils “Chinese Classics” Inflight Dining Experience Inspired by the Eight Great Cuisines of China

(IN SHORT) Cathay Pacific has launched a new "Chinese Classics" menu in its Business class, drawing inspiration from the Eight…

7 months

Cathay Pacific Introduces Secure Baggage Tracking with Apple’s Share Item Location Feature

(IN SHORT) Cathay Pacific has introduced a new feature to enhance its baggage recovery process, allowing customers to securely share…

7 months

flydubai Unveils Upgraded Travel Shop in Deira, Reflecting Commitment to Modern Customer Service

(IN SHORT) flydubai has unveiled its newly renovated Travel Shop in Deira, Dubai, providing customers with an upgraded, modern space…

7 months

IATA Launches 10-Year Global Baggage Roadmap to Revolutionize Baggage Operations and Improve Passenger Experience

(IN SHORT) IATA has unveiled a 10-year Global Baggage Roadmap to modernize baggage operations, aiming to improve operational efficiency and…

7 months

Spirit Airlines Introduces Extra-Legroom Seating and Expands Free Spirit Loyalty Program to Enhance Guest Experience

(IN SHORT) Spirit Airlines is launching several enhancements to its guest experience, including a new extra-legroom seating option and upgrades…

7 months

Finnair Pioneers Airline Industry’s Future with the World’s First ‘Native Order’ System for Digital Retailing

(IN SHORT) Finnair has launched the world’s first ‘Native Order’ system, revolutionizing the airline industry’s retailing approach. Partnering with Amadeus,…

7 months

Frontier Airlines Expands Distribution Partnership with Amadeus to Offer Personalized Travel Options

(IN SHORT) Frontier Airlines has signed an enhanced distribution partnership with Amadeus, introducing New Distribution Capability (NDC) content via a…

8 months

Escape Lounge at Bristol Airport Set to Double in Size with New Features and Pre-Booking Options for Summer 2025

(IN SHORT) Bristol Airport is preparing for the launch of its new Escape Lounge, set to open in summer 2025.…

8 months

Finavia Hosts Event at Helsinki Airport to Help Passengers Manage Fear of Flying

(IN SHORT) Finavia, in collaboration with Airport Chaplain Hanna Similä, hosted an event at Helsinki Airport to help passengers manage…

8 months

Korean Air Unveils Comprehensive Lounge Renovations and Premium Economy Launch in Strategic Service Upgrade

(IN SHORT) Korean Air is enhancing its service offering by upgrading its airport lounges and introducing Premium Economy cabins, in…

9 months

Ryanair Announces Return of ‘Future Flyer’ Customer Panel for 2025

(IN SHORT) Ryanair invites its customers to apply for the return of the 'Future Flyer' Customer Panel, where selected participants…

10 months

Emirates Partners with Airbus to Enhance Fleet Efficiency and Reliability with Advanced Predictive Maintenance Technology

Airline will leverage platform’s real-time data capabilities on all its Airbus A380s and A350s for better levels of efficiency Reducing…

10 months