CWT to Unify dormakaba’s Corporate Travel Program Across 50+ Countries

(IN SHORT) CWT has been appointed as the sole business travel partner for dormakaba, replacing a fragmented network of travel providers across over 50 countries. The partnership will harmonize travel processes, consolidate data for cost savings and enhanced duty of care, and bolster dormakaba’s digital platform with features such as AI-driven analytics, hotel content integration, Microsoft Teams chat support, and automated traveler communications. Both companies highlighted the strategic and cultural fit of the collaboration, which leverages CWT’s myCWT technology and sustainability tools to deliver a seamless, responsible travel experience for dormakaba employees.

(NEWS) MINNEAPOLIS, MN, 2025-Aug-6 — /Travel PR News/ — Global travel management firm CWT has been chosen by dormakaba—an industry leader in security and access solutions—to consolidate its corporate travel program under a single provider. Previously managed by multiple travel management companies and local agencies, dormakaba’s travel operations across more than 50 countries will now be unified on CWT’s platform. The move is expected to streamline processes, enhance duty of care, and drive significant cost savings through data consolidation and advanced analytics.

dormakaba selected CWT after evaluating its deep understanding of the company’s culture and technological requirements, as well as its innovative AI-driven tools. CWT will integrate its comprehensive hotel content and deliver value-added services, including Microsoft Teams–based chat support, enhanced data insights, and automated, targeted traveler messaging. According to Phil Wooster, CWT’s Head of Global Sales, the partnership aims to “optimize efficiency and empower travelers to connect and excel.”

Balazs Erdei-Hees, Regional Category Manager for Business Travel & Professional Services at dormakaba, emphasized the expected benefits: “We anticipate significant value through cost savings and an improved experience for our employees.” With 150 years of experience and its myCWT platform’s blend of technology and human expertise, CWT is well positioned to support dormakaba’s global travel needs while maintaining a focus on sustainability and responsible travel.

CWT recently enhanced its Analytics reporting suite with TIM (Trends, Insights, and Metrics), an AI-powered Analyst that enables conversational, multi-turn interactions with travel data. Building on November 2024’s AI search and visualization upgrades, TIM goes beyond single-question queries by supporting natural dialogue-style analytics—letting users ask follow-up questions, uncover trends and outliers, and refine their analyses without specialized expertise. TIM democratizes travel intelligence across Finance, Sales, HR, and Security functions. Furthermore, CWT has integrated ThoughtSpot’s AI-driven features into its platform, enabling real-time data interpretation, impact explanations, and iterative refinements based on user feedback, reinforcing CWT’s commitment to smarter, faster, and more user-centric corporate travel solutions.