Nearly 2.6 million customers transported safely to celebrate the season
(IN SHORT) Air Canada reported robust operational performance during the year-end holiday travel period, transporting nearly 2.6 million customers safely. The airline achieved its best operational results in a decade, completing 98% of scheduled flights with an on-time performance of 70%. Highlights include a 10% increase in customers compared to the same period in 2022, a significant improvement in on-time performance, reduced flight cancellations, and improved baggage handling. Air Canada attributes these achievements to extensive preparations, hard work, and measures taken to enhance operational stability and customer experience. The airline is committed to ongoing operational improvement and aims to consistently exceed pre-pandemic performance levels through initiatives like stable staffing, schedule flexibility, and customer experience enhancements.
(PRESS RELEASE) MONTREAL, CANADA, 2024-Jan-9 — /Travel PR News/ — Air Canada reported a strong operational performance for the year-end holiday travel period, during which nearly 2.6 million customers were transported safely. The airline achieved some of its best operational results in a decade, including completing 98 per cent of scheduled flights, with an on-time performance of 70 percent.
“We thank our customers for entrusting their travel to Air Canada and I am proud that we delivered on our promise to transport them safely and conveniently. Over the holidays we carried about 2.6 million customers on more than 20,000 flights, with an on-time performance of 70 per cent. Our success was the result of extensive advance preparations and the hard work of our people, helped by moderate winter weather. With a clear focus on our customers and on improving the stability and resilience of our operation, we have implemented a range of initiatives to ensure we continue to improve our operational performance into 2024 and beyond,” said Craig Landry, Executive Vice President and Chief Operations Officer at Air Canada.
Operational Results
This holiday season, the peak travel period for Air Canada occurred between December 18, 2023, and January 6, 2024. Operational highlights include:
For the period, excluding the peak pandemic year of 2020, Air Canada achieved its best results in a decade for flight arrivals within 15 minutes, flight completion, fewest cancelled flights and for baggage delivery.
Operational Improvements
Air Canada is committed to operational improvement, as demonstrated by a 19.1 percentage point improvement in OTP in the second half of 2023. Significant efforts are underway, not only to address the lingering challenges the pandemic created, but to ensure that operational performance will consistently exceed pre-pandemic levels.
A few examples of such measures include:
About Air Canada
Air Canada is Canada’s largest airline, the country’s flag carrier and a founding member of Star Alliance, the world’s most comprehensive air transportation network. Air Canada provides scheduled service directly to more than 180 airports in Canada, the United States and Internationally on six continents. It holds a Four-Star ranking from Skytrax. Air Canada’s Aeroplan program is Canada’s premier travel loyalty program, where members can earn or redeem points on the world’s largest airline partner network of 45 airlines, plus through an extensive range of merchandise, hotel and car rental partners. Its freight division, Air Canada Cargo, provides air freight lift and connectivity to hundreds of destinations across six continents using Air Canada’s passenger and freighter aircraft. Air Canada aims to achieve an ambitious net zero emissions goal from all global operations by 2050. Air Canada shares are publicly traded on the TSX in Canada and the OCTQX in the US.
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SOURCE: Air Canada
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