Langley, UK, 2012-09-11 — /travelprnews.com/ — Travelport, the business services provider to the global travel industry, is taking an industry lead in streamlining the upload of hotel negotiated rates, by:
According to external research from CWT Solutions Group, up to 25% of hotel negotiated rates are incorrectly uploaded – or not loaded at all – at initial audit. The main reasons for this include:
Travelport has already seen supplier compliance rise from less than 80% to more than 97% and the programme, which initially kicked off in the US and Canada, will be deployed globally later in the year.
Keith Harrison, Global Head of Hospitality Suppliers, Travelport, says of the initiative: “Travelport’s holistic approach is an industry-first – no other GDS has made concrete progress in efforts to tackle this challenge to date. Some of the positive changes we’ve introduced include building a feedback process, asking hotel chains to put service level agreements in place with local properties and increasing the frequency of updates in the Travelport GDS channel. As a result, agents using Travelport will have more confidence in serving their customers as per their negotiated contracts, compared with other channels and GDSs.”
Miguel Marquez, Director of Operations, Montrose Travel adds: “We are very pleased that Travelport has taken the initiative to address the issue of hotel negotiated rates. Streamlining the process of rate loading will be beneficial to everyone in the industry: GDSs, hotels and travel agents alike.”
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About Travelport (www.travelport.com)
Travelport is a broad-based business services company and a leading provider of critical transaction processing solutions to companies operating in the global travel industry.
With a presence in over 170 countries, approximately 3,500 employees and 2011 net revenue of $2.0 billion, Travelport is comprised of the global distribution systems (GDS) business, which includes the Galileo and Worldspan brands and its Airline IT Solutions business.
Headquartered in Atlanta, Georgia, Travelport is a privately owned company.
Follow Travelport on Twitter at http://twitter.com/Travelport
For media enquiries, please contact:
Kate Aldridge
Tel: +44 (0) 1753 288720
Mobile: +44 (0) 7921 698757
Email: kate.aldridge@travelport.com
Or
Gerhard Humphreys-De Meyer
Tel: +44 (0)1753 288545
Mobile: +44 (0)7769 950378
Email: Gerhard.Humphreys-DeMeyer@travelport.com
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