Guest experience

MSC Cruises Introduces Multilingual AI Assistant Integrated into MSC for Me App

(IN SHORT) MSC Cruises has introduced MSC Concierge, a new AI-powered digital assistant integrated into the MSC for Me mobile…

2 days

Marco Polo Plaza Cebu launches Heritage Reimagined initiative to modernize spaces and enhance hospitality offering

(IN SHORT) Marco Polo Plaza Cebu has launched a major transformation initiative under its Heritage, Reimagined campaign, aiming to modernize…

2 weeks

Fairmont Hotels & Resorts Launches Global Wellness Without Walls Initiative with Kylian Mbappé to Redefine Guest Wellbeing

(IN SHORT) Fairmont Hotels & Resorts has launched its global Wellness Without Walls campaign, redefining how wellness is delivered across…

3 weeks

Mandarin Oriental appoints Vincent Poulingue to lead Paris flagship through major transformation and luxury repositioning

(IN SHORT) Mandarin Oriental has appointed Vincent Poulingue as General Manager of its Paris flagship hotel starting May 2026, aligning…

1 month

Minor Hotels Strengthens Indian Ocean Leadership with Milan Jajčanin Appointment at Avani Barbarons Seychelles

(IN SHORT) Minor Hotels has appointed Milan Jajčanin as Hotel Manager of Avani+ Barbarons Seychelles to strengthen operational leadership at…

2 months

Radisson Modernizes Global Booking Access Through AI-Enhanced API Connectivity with Amadeus Travel Platform

(IN SHORT) Radisson Hotel Group and Amadeus have implemented a direct API connection between Radisson’s EMMA Central Reservation System and…

3 months

Radisson Blu Resort & Spa, Çeşme Reopens After Nine-Month Eco-Focused Transformation

(IN SHORT) Radisson Blu Resort & Spa, Çeşme has reopened following a nine-month, 360-degree renovation that refreshed guest rooms, public…

9 months

Book IHG Hotels and Manage Rewards Instantly with New LINE MiniApp in Japan

(IN SHORT) IHG Hotels & Resorts has launched a LINE MiniApp in Japan, enabling users to search and book stays…

9 months

Michael Robinson Takes the Helm at Anantara The Palm Dubai Resort as General Manager Amid Major Renovations

(IN SHORT) Minor Hotels has appointed Michael Robinson as General Manager of Anantara The Palm Dubai Resort, effective 30 June…

10 months

Discover The Essex: New Rooftop Bar and Restaurant Elevate Dining at Cambria Hotel Boston Downtown Seaport

(IN SHORT) The Cambria Hotel Boston Downtown Seaport has opened two new culinary venues: The Essex Restaurant and the Essex…

10 months

Veteran Hospitality Leader Edouard Lapasset Named General Manager at Mandarin Oriental, Paris

(IN SHORT) Edouard Lapasset, who has served as Hotel Manager at Mandarin Oriental, Paris since 2022, has been appointed General…

11 months

Wyndham Hotels & Resorts Launches Cutting-Edge Technology and New Marketing Campaign at 2025 Global Conference

(IN SHORT) Wyndham Hotels & Resorts kicked off its 2025 Global Conference with the launch of several initiatives designed to…

12 months

MSC Cruises Introduces Streamlined Specialty Restaurant Packages with Increased Flexibility and Transparency

(IN SHORT) MSC Cruises has launched an enhanced specialty restaurant experience across its fleet, featuring fixed-price menus, customizable dining packages,…

12 months

Tru by Hilton Celebrates 300th Hotel and Launches Refreshed Prototype to Enhance Guest Experience

(IN SHORT) Tru by Hilton celebrates the opening of its 300th hotel and the launch of a refreshed prototype aimed…

12 months

Anantara Siam Bangkok Welcomes Torsten Richter as New General Manager to Enhance Guest Experiences

(IN SHORT) Anantara Siam Bangkok Hotel has appointed Torsten Richter as its new General Manager. With over 30 years of…

12 months

Mandarin Oriental Unveils Refined Visual Identity: Blending Timeless Heritage with Modern Elegance

(IN SHORT) Mandarin Oriental Hotel Group has announced a refreshed visual identity that blends its historic luxury heritage with modern…

1 year

A Comprehensive Transformation: Celebrating the Legacy and Future of Grand Hyatt Atlanta in Buckhead

(IN SHORT) Grand Hyatt Atlanta in Buckhead has completed a comprehensive renovation that reimagines every aspect of the guest experience.…

1 year

Hyatt Partners with Sabre to Enhance Reservation System and Guest Experience

Hyatt hotels worldwide will deploy Sabre technology, supporting advanced connectivity and distribution in an effort to drive even more high-quality…

3 years

SuitePad Announced as the Best Guest Room Tablet in the 2020 HotelTechAwards

SuitePad has won the HotelTechAward 2020 category Best Guest Room Tablets AND the Best Places To Work In Hotel Tech…

6 years