STRIKE ACTION – TRAFFIC FORECAST FOR 27 AND 28 OCTOBER – AIR FRANCE EXPECTS TO TRANSPORT ALL PASSENGERS

2012-10-26 — /travelprnews.com/ — Following the call for strike action by a single trade union as from 26 October:

• Air France expects to transport all its passengers on 27 and 28 October.
• The disruptions to its flight schedule should remain limited to a few delays over the weekend.

6,500 members of Air France staff will be available to inform and assist customers as quickly and efficiently as possible and to limit the impact of this strike action.

UPDATE FOR 26 OCTOBER: EXTREMELY LIMITED DISRUPTIONS

On 26 October, as announced, Air France is transporting all its passengers.

The situation is very calm in the airports and flight disruptions are limited to a few delays, averaging at less than 30 minutes. There have not been any cancellations as a result of the strike action since this morning.

CONSULT FLIGHT INFORMATION

Information concerning flights on a particular day and the following day can be consulted at any time:

· at www.airfrance.com, in the “Flight schedules” section

· On the Air France mobile website (http://mobile.airfrance.com) and the iPhone, Android and Windows Phone apps, in the “Flight information” section.

· by SMS, by texting your flight number to 6 36 54. For example, a passenger planning to take flight AF6250 can text ‘AF6250’. In just a few minutes, they will be sent information relative to their flight in real time. This service is available in Metropolitan France only.

· By calling + 33 1 57 02 10 58

CUSTOMER SERVICE ON SOCIAL MEDIA

To change their booking or for any other enquiry, customers can also contact

Air France from 8:30am to 8:30pm (Paris local time) on:

• Twitter: @AirFrance
• Facebook: www.facebook.com/airfrance

AIR FRANCE WILL DIRECTLY INFORM ITS CUSTOMERS BY PHONE, SMS OR E-MAIL

In case of disruption to their flight, Air France will directly inform customers by phone, SMS or e-mail.

In order to be personally notified, Air France recommends that all customers ensure that they have provided reliable contact details so that they can be contacted during their trip (phone and e-mail). This information can be given online at www.airfrance.com, in the “Consult / Change your booking” section, on the Air France mobile website (http://mobile.airfrance.com), and the iPhone, Android and Windows Phone apps in the “My Account” section.

This free “AF Connect” service is available in 10 languages for all passengers worldwide.

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