“Analysis of data from the Secret Passenger program, the innovations contest ‘Idea Sheremetyevo’, and various feedback channels revealed the wide-scale need on the part of passengers and airport customers for unlimited and high-speed Internet access and customary local and global communications systems. By providing free Internet access, Sheremetyevo has responded to public demand and created a high-tech-friendly environment in which passengers, guests and partners of the airport have unlimited access to email, instant messengers, social media and any online resources of the World Wide Web,” said Igor Gaponov, Deputy General Director for Information Technology.
Throughout 2016, a work package to expand coverage and upgrade existing access points while installing new ones was performed at the airport. Currently, the Wi-Fi network at Sheremetyevo comprises more than 150 access points for advanced wireless data standards 802.11a\b\g\n. Wi-Fi network capacity at Sheremetyevo has increased significantly and is now at the same level as the world’s top airports. The speed of a single channel of the _Sheremetyevo Wi-Fi network distributed among all users is up to 2 Gbit/s.
Internet connection is organised with the technical support of Maxim Telecom, taking into account the mandatory user identification required by applicable law. User identification is provided through confirmation of mobile telephone number or by entering login and password from the personal account on the Government Services Portal gosuslugi.ru. For users who have authenticated to the network _Sheremetyevo Wi-Fi before, no additional ID procedures will be required.
Users of communications devices based on iOS and Android operating systems are recommended to use the mobile app, which is available for download when logging onto the network _Sheremetyevo Wi-Fi.
Sheremetyevo is constantly introducing technology innovations to improve the quality of passenger service. Providing free and unlimited Internet access via Wi-Fi is one of the planned and necessary stages of upgrading the airport’s IT infrastructure. Investment in wireless-communications infrastructure is a foundation for further improving the accessibility, appeal and efficiency of various services for passengers and visitors at Sheremetyevo Airport.
According to statistics, the following online services are especially popular among Sheremetyevo passengers and customers: flight check-in, booking and sale of airline tickets, flight status tracking, navigating through the duty-free zone, calling for a taxi, etc.
Sheremetyevo International Airport is the largest Russian airport in the volume of passenger and cargo traffic, take-off and landing operations and airport area. The destinations network of Sheremetyevo includes over 200 destinations. In 2015 Sheremetyevo Airport served 31 million 612 thousand passengers.
Sheremetyevo is recognized as the top European airport offering the best service quality in 2012, 2013 and 2015 according to the results of Airport Service Quality research program of ACI (Airports Council International).
According to British industry OAG authoritative rating Sheremetyevo took the second place in 2014 and 2015 for the flights punctuality “Medium airports” category.
Sheremetyevo is the fourfold “The best Russian airport” nomination winner in Condé Nast Traveller Readers’ Choice Awards in 2012, 2013, 2014 and 2015
Public Relations Directorate
Sheremetyevo International Airport
Tel: (495) 578-85-85, (495) 578-20-73
Fax: (495) 578-65-48