Ryanair releases its March customer service statistics

DUBLIN, Ireland, 2017-Apr-13 — /Travel PR News/ —Ryanair, Europe’s No 1 airline, today (12 Apr) released its March customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

• 90% of over 53,000 flights in March arriving on-time
• Less than 2.5 complaints per 1,000 customers
• Less than 1 bag complaint per 2,000 customers
• Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried over 9 million customers in March with 90% of our 53,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

March	2016	2017
On-time flights	88%	90%
Complaints per 1,000 pax	1.41	2.28
Bag complaints per 1,000 pax	0.50	0.50
Complaints answered within 7 days	99%	99%

SOURCE: Ryanair

Ryanair’s Press Office, please email press@ryanair.com

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