Ryanair carried 10.8m customers in September with 91% of our 60,000 flights arriving on-time

DUBLIN, IRELAND, 2016-Oct-15 — /Travel PR News/ — Ryanair, Europe’s favourite airline, today (11 Oct) released its September customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

• 91% of over 60,000 flights in September arriving on-time
• Less than 1.5 complaints per 1,000 customers
• Less than 1 bag complaint per 1,000 customers
• Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said: “Ryanair carried 10.8m customers in September with 91% of our 60,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”