Qatar Airways Empowers Cabin Crew with New Digital App for Personalized Passenger Experiences

(IN SHORT) Qatar Airways has launched an in-house application aimed at enhancing passenger experiences by equipping its Cabin Crew with digital tools. In its initial phase, the app provides Cabin Crew with real-time insights into flight information, customer data, and service details. This enables the Cabin Crew to access passengers’ profiles, including privilege club and oneworld members, special service requests, and preferences, allowing for a more personalized and integrated in-flight experience. Additionally, the app offers access to up-to-date digital training materials for the Cabin Crew. Qatar Airways plans to distribute more than 15,000 mobile devices to its Cabin Crew in the coming months, marking a significant milestone in its digital transformation efforts. The airline will continue to roll out the project in multiple stages, with plans to extend its scope to Hamad International Airport and other overseas airports and lounges. By embracing digital solutions, Qatar Airways aims to streamline processes, reduce paper waste, and work towards more sustainable practices. The airline has also made significant progress in its digital transformation by collaborating with Google Cloud to explore data analytics and artificial intelligence solutions for enhanced customer experiences and sustainability.

(PRESS RELEASE) DOHA, Qatar, 2023-Dec-20 — /Travel PR News/ — Qatar Airways has introduced an in-house application that enables Cabin Crew to deliver personalised experiences to passengers. In its initial phase, the application offers real-time insights on flight information, and customer and service information. This allows Cabin Crew to view passengers’ profiles, including privilege club members and oneworld members, as well as all special service requests and preferences for a more personalised and integrated journey with the award-winning airline. The application also empowers Cabin Crew by providing access to up to date digital training materials.