Qantas unveils $100m plan to revolutionize lounge experience with new flagship lounge at Heathrow
Sydney, Australia, 2023-Feb-23 — /Travel PR News/ — Qantas will significantly enhance its network of lounges in Australia and overseas, elevating the pre-flight and transit travel experience for customers to a new level of luxury at key destinations.
The $100-million investment features four brand new lounges, including a new flagship First Lounge at London’s Heathrow Airport, and an extensive upgrade program of existing international and domestic lounges, including:
It’s the single biggest investment in the Qantas lounge network in more than a decade and comes as the airline expands its Domestic and International routes and starts to take delivery of next-generation aircraft. The $100-million investment in lounges is phased over three years and is included in the Group’s existing capital expenditure forecast.
The national carrier has an extensive lounge network, including 42 in Australia (12 of which are in regional destinations) and 9 overseas.
Qantas Group CEO Alan Joyce said the faster-than-expected recovery in travel demand meant the airline could accelerate investment in its award-winning lounge network.
“Being back in profit means we’re back to making long term investments for our customers. That started with the major aircraft order we announced last year and now we’re building on that with a major investment in our lounges,” said Mr Joyce.
“Millions of people a year visit our lounges and they are typically our frequent flyers who travel with us the most, so anything we do to improve them is a way of saying thank you to our most loyal customers.
“We have three new and upgraded lounge spaces due to open this year and the pipeline we’re announcing today will take us through to 2025.
“London is one of the most important destinations on our network and it’s the perfect location for a First Lounge, especially with our direct Project Sunrise flights on the way. Heathrow is one of the world’s busiest airports so we’re very pleased to be working with them to secure a great space in the terminal for an additional lounge,” Mr Joyce added.
Subject to agreement with Heathrow Airport and UK regulators, the luxury London First Lounge is expected to feature direct access to boarding gates, sweeping views of the airfield, a focus on wellbeing features and an unrivalled dining experience. The targeted opening date will align with the first Project Sunrise flights direct to Sydney.
The Qantas global lounge upgrade program includes:
LONDON FIRST LOUNGE
HONG KONG INTERNATIONAL LOUNGE
MELBOURNE INTERNATIONAL BUSINESS LOUNGE
SYDNEY INTERNATIONAL BUSINESS LOUNGE
HOBART QANTAS CLUB
BROOME REGIONAL LOUNGE
This new investment in lounges is on top of the previously announced upgrades including:
Eligible Qantas lounge customers include: Qantas tiered Frequent Flyers (Gold and above), customers travelling in Business Class and First on Qantas operated flights and eligible oneworld and partner airline customers.
Source: Qantas
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