Lufthansa Group’s App Clinches Title of Best Airline App 2024 at World Aviation Festival

(IN SHORT) Lufthansa Group’s app has been honored as the “Best Airline App 2024” at the World Aviation Festival (WAF). After being nominated based on customer evaluations, the app was selected as the top choice among competitors, outperforming notable contenders such as Emirates, Qatar Airways, and Air India. Dieter Vranckx, a member of the Executive Board at Lufthansa Group, emphasized the app’s focus on customer-centric features and services that enhance the travel experience. Oliver Schmitt, Head of Digital Customer Solutions, highlighted the app’s growing importance as a travel companion, particularly in providing support during irregularities and offering benefits for frequent flyers. The award reflects the group’s commitment to enhancing its digital services for its airlines, including Lufthansa, Austrian Airlines, SWISS, and Brussels Airlines. The World Aviation Festival is recognized as a premier conference addressing technology and passenger experience in the aviation industry.

(PRESS RELEASE) Cologne, Germany, 2024-Oct-15 — /Travel PR News/ — In a remarkable achievement for the airline industry, Lufthansa Group’s mobile application has been recognized as the “Best Airline App 2024” at the prestigious World Aviation Festival (WAF). This accolade comes after a rigorous selection process where the app was evaluated by customers and then nominated for the final round of the competition, known as the “Battle of the Airline Apps.”

The Lufthansa Group app distinguished itself among a pool of formidable contenders, including Emirates, Qatar Airways, and Air India, ultimately earning the top spot. This award underscores the app’s commitment to enhancing the travel experience for its users.

Dieter Vranckx, Member of the Executive Board for Lufthansa Group’s Global Markets and Commercial Airlines Hubs, expressed pride in the achievement, stating, “The Lufthansa Group App is designed with our customers at the forefront, providing intuitive services and clear information to support them throughout their journey. This recognition is a testament to the hard work and dedication of our team in improving our digital offerings across Lufthansa, Austrian Airlines, SWISS, and Brussels Airlines.”

Oliver Schmitt, Head of Digital Customer Solutions and Managing Director of Digital Hangar GmbH, emphasized the evolving role of mobile technology in the travel experience. “As travelers increasingly rely on their mobile devices, the app serves as an essential companion. We have focused on enhancing service features, particularly during irregular travel situations, simplifying processes, and providing valuable information to our guests, especially frequent flyers,” he remarked.

The World Aviation Festival is a leading global platform that brings together experts from the aviation sector, addressing critical issues such as technology advancements, passenger experience, and sustainability initiatives within the industry. The recognition of Lufthansa Group’s app at this prestigious event highlights its dedication to innovation and customer service in the rapidly changing landscape of air travel.

Media Contact:

newsroom.lufthansagroup.com
lufthansa-group@dlh.de
+49 69 696 2999

Source: Lufthansa

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