(NEWS) SINGAPORE, 2026-Feb-11 — /Travel PR News/ — Changi Airport has recognised outstanding individuals and teams from across its ONE Changi community at its Annual Airport Celebration, highlighting those who have consistently demonstrated exceptional service and upheld the airport’s Service DNA of transforming everyday journeys into memorable experiences for passengers. Based on details shared in official announcement, the ceremony awarded 13 honours across seven categories, including the top accolades of ‘Service Personality of the Year’ and ‘Service Partner of the Year’, presented by Acting Minister for Transport Jeffrey Siow.
Award recipients were selected based on passenger feedback and commendations, with judges placing particular emphasis on initiative, empathy and creativity beyond normal job responsibilities, especially in challenging situations. The awards programme is positioned as a reflection of Changi’s commitment to service excellence as a core differentiator of its global reputation.
The ‘Service Personality of the Year’ award was presented to Shilla Travel Retail Sales Executive Pham Quyen Tran, known as Tracy, in recognition of her extraordinary care for a distressed mother and daughter during a 14-hour layover in August 2025. According to official accounts, Tracy not only provided immediate practical assistance but also remained with the family during a crisis, liaising with airport authorities, medical professionals and social services. Her continued support in the weeks that followed — including helping to arrange travel logistics and personally escorting the mother to her departure gate — was later acknowledged in a formal commendation from Singapore’s Institute of Mental Health.
Certis Aviation Security received the ‘Service Partner of the Year’ award for its sustained focus on innovation, efficiency and passenger-centric security operations. Based on official information, the company has introduced a range of digital and operational improvements, including the Boarding Pass Checker App to streamline verification processes and the use of virtual reality training for its 2,500-strong workforce. Certis also worked with Changi Airport Group to implement the GateHold Room Orchestration model, enabling faster turnaround times through coordinated spot-cleaning after security checks.
Beyond productivity gains, Certis has been credited with maintaining a strong service culture, achieving record levels of passenger compliments and perfect Airport Service Quality scores. Officials noted that the company’s approach demonstrates how high security standards can coexist with warmth, empathy and customer care.
The awards form part of Changi Airport’s broader strategy of recognising frontline excellence as it continues to develop its infrastructure, including the upcoming Terminal 5 under the Changi East project. As one of the world’s most connected and decorated airports, Changi positions its people — as much as its facilities — as central to its continued success.
Full list of award recipients – Annual Airport Celebration 2026
Service Partner of the Year
Certis Aviation Security
Service Personality of the Year
Pham Quyen Tran (Tracy), Sales Executive, Shilla Travel Retail
Outstanding Service Staff (Silver)
Rowena Dorado Aranton, Service Operations Executive, Certis Aviation Security
Outstanding Service Staff (Bronze)
Vikneasvara S/O Perumal, Changi Experience Executive, P-Serv
Outstanding Custodial Staff (Bronze)
Mohamed Noor Bin Abdullah, Senior Supervisor, Smarte Carte (S)
Ng Ah Lee, Trolley Service Officer, Smarte Carte (S)
Outstanding Service Team
Oh Sin Hwee Karenis, Duty Terminal Manager, Changi Airport Group
Charangdej Chanisa, Changi Experience Executive, P-Serv
Muhammad Sufian Bin Jumari, Changi Experience Ambassador, P-Serv
Le Huynh Thien (Kim), Changi Experience Supervisor, P-Serv
Siti Nurjannah Binte Abdul Karim, Changi Experience Manager, P-Serv
Abu Ubidh Bin Mohamed, Assistant Manager, Sergent Services
Zazili Bin Harun, Housekeeping Supervisor, Sergent Services
Amir Arsyad Bin Asmadi, Housekeeping Supervisor, Sergent Services
Muhammad Zulhusni, Housekeeping Officer, Sergent Services
Thant Sin So Pyay Oo (Elvis), Customer Service Agent, SATS
Tai Zhili Malcolm, Customer Service Agent, SATS
Li Xue (Nora), Changi Experience Ambassador, P-Serv
Gerlie Mae Lumucho Ong, Changi Experience Executive, P-Serv
Dushantha Upul A Baduge, Duty Terminal Manager, Changi Airport Group
Wee Boon Jin Remi, Duty Manager, SATS
Inspector (INSP) Ng Bee Wah, Team Leader, Immigration & Checkpoints Authority
Sergeant 3 (SGT3) Muhammad Hafiz Bin Rawal, Group Leader, Immigration & Checkpoints Authority
Checkpoint Inspector 1 (CI1) Mohamed Haziq Bin Hamidon, Duty Officer, Immigration & Checkpoints Authority
Sergeant 3 (SGT3) Nurhidayah Hussin, Search & Examination Officer, Immigration & Checkpoints Authority
Checkpoint Inspector 1 (CI1) Tan Wah Wee, Assessment & Investigation Officer, Immigration & Checkpoints Authority
Outstanding Airside Staff of the Year
Michael Raj Merlin Raj, Ramp Associate, SATS Asia-Pacific Star
Outstanding Airside Team of the Year
Nur Su’Aidah Binte Yahya, Duty Manager, GTRSG
Nagenthiran A/L Panneerselvam, Ramp Specialist, GTRSG
Siva A/L Rama Chandran, Duty Manager, GTRSG
Solis David Marayag, Baggage Specialist, GTRSG
Aspi Gideon Moshe Alberto, Baggage Specialist, GTRSG
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