Emirates Enhances Business Class Dining with Pre-Order Meal Service in Germany

(IN SHORT) Emirates has expanded its Business Class pre-order meal service to all four of its German gateways: Hamburg, Frankfurt, Munich, and Duesseldorf. This service, allowing passengers to choose their hot main meal between 14 days and 24 hours before departure, is now available on over 100 routes worldwide. Since its launch, more than 135,000 meals have been pre-ordered on over 30,000 flights. The menu includes regionally inspired dishes and special dietary options. The pre-order system is integrated with AI to optimize menu planning and enhance customer experience. Additionally, Emirates offers various digital services for a seamless travel experience.

(PRESS RELEASE) FRANKFURT/DUBAI, 2024-Jul-26 — /Travel PR News/ — Emirates has expanded its pre-order meal service for Business Class passengers, now available at all four of the airline’s German gateways: Hamburg, Frankfurt, Munich, and Duesseldorf. This service, allowing passengers to select their hot main meal between 14 days and 24 hours before departure, ensures that travelers receive their preferred dishes. Initially launched on the busiest routes including Hamburg, the pre-order option is now accessible on over 100 routes worldwide.

Since its introduction, more than 135,000 pre-orders have been fulfilled on over 30,000 flights, with daily pre-orders exceeding 400 meals. Business Class passengers can view the menu and select their meals through emirates.de or the Emirates app, choosing from regionally inspired dishes and special meals catering to dietary, religious, or nutritional preferences.

The culinary offerings for Business Class passengers on flights between Germany and Dubai include grilled veal chop with green pepper sauce, roast chicken with thyme and garlic, and fish tahta with pan-fried grouper in Emirati spices. Emirates also offers over 300 vegan dishes, such as roasted cauliflower with ancient grains and ragout of Asian tofu and shitake mushrooms with glass noodles.

Pre-orders are integrated with AI-supported data tracking customer preferences and cabin crew information, optimizing menu planning and food loading on aircraft. On board, cabin crew use a specially developed app to view and serve the pre-selected meals, enhancing the dining experience.

Beyond in-flight dining, Emirates provides comprehensive digital services for customer convenience, including online check-in, digital boarding passes, itinerary management, advance access to digital menus, Skywards frequent flyer registration, and personal playlist creation for in-flight entertainment, all synchronized with the Emirates app.

Emirates continues to elevate its customer service excellence both on the ground and in the air, ensuring a seamless and personalized travel experience for its passengers.

Emirates‘ customer service excellence extends both on ground and on air

In addition to check-in via website and app, the option of a digital boarding pass and itinerary management, Emirates‘ customers can access digital menus in advance, register for the Skywards frequent flyer programme or create a personal playlist of films, series and music tracks for in-flight entertainment ahead of their flights, which is synchronised with the personal screen using the app.

About Emirates

The Emirates story started in 1985 when we launched operations with just two aircraft. Today, we fly the world’s biggest fleets of Airbus A380s and Boeing 777s, offering our customers the comforts of the latest and most efficient wide-body aircraft in the skies.

We inspire travelers around the world with our growing network of worldwide destinations, industry leading inflight entertainment, regionally inspired cuisine, and world-class service.

Media Contact:

Email: pr@emirates.com

Source: Emirates

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