Civil Aviation Authority (CAA) released two reports looking at airlines’ compliance with passengers rights regulations

LONDON, 2015-3-24 — /Travel PR News/ — Following the recent announcement on enforcement action against three major airlines for breaches of consumer law, the CAA has published two reports looking at airlines’ compliance with passengers rights regulations.

A right to know: compliance report – a comprehensive review of airline policies in relation to supporting passengers during disruption through the provision of information about their rights.

Financial compensation, technical faults and time limitations: Compliance report – the CAA has been assessing the impact of recent court decisions on whether technical faults on aircraft could be considered to be extraordinary circumstances and whether the period for bringing a claim under EC261 can be restricted. This is a report to allow consumers to take an informed decision when making their booking based on how they are likely to be treated if they experience a problem.

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