Amstelveen, Netherlands, 2021-Jul-14 — /Travel PR News/ — The Airline Passenger Experience Association (APEX) annually conducts an extensive survey among airline passengers. This study analyses evaluations of more than a million flights operated by around 600 airlines. Passengers are asked to rate features such as seat comfort, cabin service, food and drinks, entertainment and Wi-Fi.
APEX recently announced its classification for KLM Royal Dutch Airlines, confirming that we will retain our five-star status this year, based on customer ratings gathered by APEX. Our partner Delta Air Lines has also retained its five-star APEX status.
We are very pleased and proud to have achieved the highest possible APEX classification once more. This means KLM has maintained its high standard of service to customers, even when faced with the challenges of the pandemic. We are most grateful to our customers for this accolade and will continue to do our utmost to become Europe’s most customer-driven, sustainable and efficient network carrier. This classification is a recognition for all KLM employees in the Netherlands and worldwide who work daily to fulfill the promise of KLM to its customers.
Boet Kreiken, Executive Vice President Customer Experience KLM
Contact:
Email to: mediarelations@klm.com
Source: KLM
###
British Airways has moved its departures from Terminal 5 to Terminal 3 at Chicago O'Hare International…
The New Partnership Offers Vacationers and Team Members Rewards at Hard Rock and Seminole Casinos,…
A global collection of carefully curated hotels provides members with authentic local experiences for earning…
Hyatt collaborates with KultureCity for a survey of more than 1,000 neurodivergent individuals and caregivers…
(IN SHORT) Marriott International, Inc. has revealed plans for its second Ritz-Carlton Reserve in Saudi…
(IN SHORT) Emirates, the Official Main Sponsor of Olympique Lyonnais, showcased its dedication to community…
This website uses cookies.