Sheremetyevo Airport named the best European airport in terms of quality of passenger servicing according to Airports Council International’s ASQ Rating

Moscow, Russia, 2014-2-21 — / — Sheremetyevo Airport was named the best European airport in terms of quality of passenger servicing, according to the reputable program ASQ (Airport Service Quality) of the Airports Council International (ACI)

The second year in a row, Sheremetyevo Airport confirms its status as the best airport in Europe in terms of level of service. Thus, Sheremetyevo Airport is the first Russian airport to have taken the honour of leadership in the independent rating ACI ASQ in 2012 and repeat, and in some key parameters even exceed, that success in 2013. The award reflects the passengers’ view of 34 key service parameters, and is an unbiased and precise indicator for the identification of leaders among airports of the whole world.

Mikhail Vasilenko, Director General of Sheremetyevo Airport, emphasized: “The unprecedented achievement of Sheremetyevo Airport that has become ‘two-time champion’ of Europe in terms of servicing quality, is also a nationwide achievement of our country. For Sheremetyevo Airport is the country’s principal international gate, and thus an important component of Russia’s investment attractiveness and competitiveness. For the whole our team, the high place we took in the rating is not just mere confirmation of our last-year result. It is evidence that we go ahead, that the airport has become better, that now we work in more efficient manner than a year ago. Certainly, Sochi Olympic Games have played an important part in our success. For Sheremetyevo Airport has been engaged in meeting most guests of the Olympic Games, and we have strived to perform our work at the highest level! Let me express my gratitude to our passengers for the high appraisal of our work, infrastructure and service, and also to our partners and airlines for our common success and victory”.

During 2013, Sheremetyevo Airport implemented a number of projects aimed at improving the quality of passengers and guests servicing and at developing positive atmosphere in the terminals which also contributed to the securing of the airport’s leadership in ACI rating.

This year, Sheremetyevo Airport is to continue improving the quality of servicing, introducing new services for passengers and customers, improving the infrastructure and maintaining the harmonic and kind atmosphere.

The winners will receive their prizes at ACI Asia-Pacific World Annual Congress that will be held in Seoul this year.

Airports Council International (ACI) — the only global trade representative of the world’s airports. 592 members operate 1847 airports in 174 countries. ACI is a non-profit organization, which represents the airports interests and promotes advanced airport experience around the world.

Airport Service Quality (ASQ) Program is the leading world program in the field of service quality at the airports all around the world. More than 285 airports take part in the program. ASQ Awards are given to the best airports in the world based on survey of passenger satisfaction program on 37 key parameters and reflect the aim of the airports-winners all around the world for continuous improvement.

ASQ Awards are given in four categories: Best Airport by Region, Best Airport by Passenger Traffic, Best Small Airport and Best Improvement.

Airport Sheremetyevo started participation in ASQ Program at the second quarter of 2010 and by the end of 2011 entered into the top of 10 best European Airports. In 2012 Sheremetyevo was recognized the best European Airport in the service quality and in 2013 repeats the success.

Sheremetyevo International Airport — the largest Russian airport handling regularly-scheduled domestic and international flights. The Russian Federation, represented by Rosimushchestvo (83.04%), is the major shareholder of JSC “MASH”. The destination network of Sheremetyevo Airport encompasses more than 200 routes.

Sheremetyevo Airport services are utilized by the representatives of three major aviation alliances: SkyTeam (Air France, KLM, Delta, CSA Czech Airlines, Alitalia, China Southern Airlines, Korean Air and others); Star Alliance (SAS, Air China, LOT, Adria Airways and others); Oneworld (Finnair). Moreover, the Airport cooperates with the leading airlines of the CIS and Baltic countries.

According to 2013 results, Sheremetyevo Airport passenger traffic amounted to 29 million 256 thousand people, which is 11.7% more than in 2012.

Sheremetyevo International Airport

Public Relations Department
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