Passengers can now track baggage, manage their booking and manage stages of their journey through “My Trips” and relevant push notification
DOHA, Qatar, 2016-Dec-20 — /Travel PR News/ — In keeping up with passenger need for continuous engagement during their pre- and post-flight experience at their fingertips, Qatar Airways has rolled out innovative features to its mobile functionality over the course of 2016, resulting in greater information available to the passenger during and after the journey, including offering up to 12 languages in mobile web site for the ease and comfort of the customer.
All phases of the journey have been improved on the mobile platform, from search and purchase – now with even greater online payment options, including using mileage from the member’s Privilege Club accounts – to managing the booking, including changing flights and purchasing extra baggage. Recent improvements include push notifications for advising passenger of online check in availability, flight open for boarding, and even a gate change notification for Doha flight departures.
Passengers checking in baggage will now receive push notifications advising them of the checked baggage tag numbers, the time of baggage arriving at the carrousel in Doha, and the carrousel number for arrivals at Doha and many other airports. For the financial year 2015-2016, Qatar Airways handled 99.3 per cent of all checked baggage, more than 19 million bags, without a disruption. For those few bags that are routed incorrectly, passengers will now receive push notifications telling them where their bag is, giving them peace of mind.
Another important functionality introduced in the mobile app is “My Trips,” providing passengers a convenient means of seeing journey details such as a time line view, gate information, boarding time, bag tag information and an interactive virtual tour of the aircraft.
Srinivasan A. T., Chief Information Officer at Qatar Airways, said “Qatar Airways knows our passengers want to harness the power of technology to make the travel experience better, and we continually improve our online and app experience to ensure our customers find what they are looking for, transact what they prefer, and get the information they need – proactively, where possible – in order to be of the greatest service to them. Over the course of 2016, we made dozens of enhancements to our mobile offering, from adding payment options to adding 12 languages, all in the sincere desire to create the most convenience for the most people.”
Qatar Airways app is available on iTunes and Google Play, for both iOS and Android platforms. Features specific to iOS include: downloading the boarding pass to the wallet, Apple Pay, and locally storing Privilege Club details with Touch ID authentication.
Android Pay will be included in future releases, as will profile management, whereby passengers can link to their social media account, set their meal and seat preferences, and other features.
The Qatar Airways app has been downloaded 2.3 million times since its introduction in 2012.
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About Qatar Airways:
Qatar Airways, the national carrier of the State of Qatar, is one of the fastest growing airlines operating one of the youngest fleets in the world. Now in its 19th year of operations, Qatar Airways has a modern fleet of 191 aircraft flying to more than 150 key business and leisure destinations across six continents.
A multiple award-winning airline, Qatar Airways was awarded World’s Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East at the prestigious 2016 World Airline Awards managed by international air transport rating organisation Skytrax.
Qatar Airways is a member of the oneworld global alliance. The award-winning alliance was named the World’s Best Airline Alliance 2015 by Skytrax for the third year running. Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries, with 14,250 daily departures.
Oryx One, Qatar Airways’ inflight entertainment system offers passengers up to 3,000 entertainment options from the latest blockbuster movies, TV box sets, music, games and much more. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 as well as select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the award-winning airline’s on-board Wi-Fi and GSM service.
Qatar Airways is one of the world’s leaders in sponsoring global sporting events, including the strategic team sponsorships of FC Barcelona and Al-Ahli Saudi Arabia FC. Qatar Airways’ strategy reflects the values of sports as a means of bringing people together, something at the core of the airline’s own brand message – Going Places Together.
Qatar Airways Cargo, the world’s third largest cargo carrier, serves more than 50 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to more than 150 key business and leisure destinations globally on 191 aircraft. The Qatar Airways Cargo fleet now includes eight Airbus 330Fs, 11 Boeing 777 freighters and two Boeing 747 freighters.
SOURCE: Qatar Airways
For further information contact:
Qatar Airways Group, Corporate Communications Department
Tel: +974 4022 2200, Fax: +974 40225350
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For Qatar Airways corporate images, please click here: http://www.qatarairways.com/corporateimages