MADRID, Spain, 2018-Aug-08 — /Travel PR News/ — Since the start of the class action lawsuit against Plus Ultra in July 2018, Plus Ultra would like to publicly state whilst we take our customers opinions seriously, we strongly refute the claims of fraud brought against our company. We fly hundreds of people a week and this class action lawsuit involves only 12 customers. We believe the customers involved are suing us out of greed and are malicious in nature. Their thoughts and actions do not reflect the majority of our customers.
Our legal team are preparing our defence and we are confident Plus Ultra will prevail.
The lawsuit stems from Plus Ultra denying the refunds to customers of cancelled flights, which has always been Plus Ultra policy.
We would like to take this opportunity to reiterate our refund policy. It states very clearly in our terms and conditions that in the result of delays or cancellations, refunds will not be given.
Plus Ultra is a small and growing company, if we were to refund customers for cancelled flights we unfortunately would simply not be able to continue supporting our growth. Plus Ultra has several exciting changes coming in the future that need to be a priority, such as providing in-flight entertainment on long haul flights.
Whilst Plus Ultra understands our customers frustration with cancelled flights, we cannot at this time afford to offer refunds, although this is something we will be looking into in the future.
Our customers safety is our #1 priority, which is why we only have to cancel 1 out of every 11 flights on average, which equates to over 90% of our flights being on time and a great experience for Plus Ultra customers. Overall cancellations are really a very small percentage of our monthly flights and we expect this to continue to improve as we make consistent repairs to our aircraft and add more aircraft to our fleet over the coming years.