Lifestyle management and travel concierge service replaces in-house systems with Dolphin point of sale, back-office and web service booking solution
LONDON, 2014-10-10 — /Travel PR News/ — Leading concierge company Ten Group has revealed plans to roll-out Dolphin to over 80 global Lifestyle Managers and subsequently across its 16 offices worldwide and 400+ staff. Dolphin’s web service API will also be deployed to power Ten’s online booking engine.Ten provides global concierge services to over two million high net worth individuals with its expert Lifestyle Managers organising dining, retail, entertainment, home and travel related service requests for its members year round, 24 hours a day.
Dolphin will provide Ten’s team with comprehensive search, cost and booking services for the group’s exclusive Global Hotel Collection, along with links to hotel inventory providers and Amadeus and other flight sources. Ten’s members will be provided with online access to travel products via a bespoke online booking engine built using Dolphin’s XML API technology.
The end-to-end solution will also incorporate reporting, workflow management and customer documentation services using Dolphin’s back office technology.
Commenting on Ten’s decision to roll out Dolphin, Ian Swain, Group Commercial Director said, “We were looking for a technology partner with a proven track record in delivery that demonstrated an understanding of our business needs whilst of course providing the flexible technology platform we require for our discerning client base. The Dolphin Dynamics team impressed us with their commitment towards helping us meet our objectives and their responsiveness in meeting our demanding project timelines.”
Andy Mills, Head of Sales & Marketing at Dolphin Dynamics added, “We are very pleased to be working with such a dynamic and forward thinking business. Dolphin is increasingly being seen as the provider of choice for travel companies whose premium service offering requires a technology platform that enhances the selling process while delivering efficiencies and automation throughout the organisation.”