IHG to transform guest experience at its European hotels with bold new designs for Crowne Plaza® Hotels & Resorts

IHG to transform guest experience at its European hotels with bold new designs for Crowne Plaza® Hotels & Resorts

IHG® joins forces with Conran and Partners to shake up business travel across Europe

BERLIN, GERMANY, 2018-Mar-07 — /Travel PR News/ — IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, today (05 MARCH 2018) unveils bold new designs for Crowne Plaza® Hotels & Resorts, that are set to feature across its European hotels.

The designs are on show at IHIF 2018 (5-7 March, Berlin), one of Europe’s largest industry investment conferences. Visitors can walk around the new concept and explore a Crowne Plaza flagship hotel via virtual reality, giving hotel owners and investors the chance to experience and interact with the ‘Plaza WorkSpace’ and ‘WorkLife Room’.

These designs are part of a global Crowne Plaza programme to ensure the brand is first choice for modern business travellers and more profitable for hotel owners. The brand is benefiting from a $200 million investment in the Americas over three years, where the new hotel concepts have already been trialled. Now it is shaking up the competition in Europe by challenging ‘business as usual’ to re-define the business travel hotel, creating a new experience to meet the needs of how travellers want to work, meet and socialise in hotels.

In Europe, IHG has collaborated with world-renowned design studio Conran and Partners, to challenge the preconceptions of a standard business hotel, deliver inspiring settings and create more flexible working environments. This, combined with enhanced service, food that fuels and technology to get the job done will transform the guest experience at Crowne Plaza.

Mike Greenup, Vice President of Brand Management for Europe at IHG, commented:“We’re investing in Crowne Plaza to make it the first choice for modern business travellers and more profitable for hotel owners. We’ve partnered closely with our owners throughout this project and every element of the new design has been shaped with return on investment in mind. Working with leading design studio Conran and Partners we’ve created communal workspaces where guests can switch effortlessly between work and socialising. We know that guests are looking for spaces that are more flexible, on-demand and collaborative, and our new design delivers this, while putting every square metre of the hotel to work to generate revenue. Following the success of the new designs in the Americas, we’re thrilled to be bringing this to life in Europe – this is an exciting new chapter for one of the world’s fastest growing hotel brands.”

Central to the hotel is the ‘Plaza WorkSpace’ – a flexible collection of agile working areas modelled on a public square, where guests and local businesses can switch effortlessly between work and downtime. Co-working spaces with huddle spots and built-in touch screens will sit alongside food and drink options, with the aim of increasing dwell times, F&B revenue and generating non-guest spend.

Simon Kincaid, Director, Conran and Partners commented: “We have been working closely with IHG over the last year to understand past, present and future guest profiles for Crowne Plaza, so we can define and exceed their expectations. The needs of modern business travellers are liquid and demanding. Travellers expect seamless service and want an experience that parallels the ease and flexibility of brands such as Uber or Apple, progressive co-working environments, members’ clubs and immersive retail experiences.”

The guest room has also been re-defined with the new ‘WorkLife Room’, a calming environment designed with three distinct zones to support work, downtime and a better night’s sleep. Rooms will feature materials that reduce noise disturbance, while lighting settings will enhance the sleep experience.

Informal meeting areas have also been transformed. ‘The Forum’ is a dynamic bookable event and co-working space with a ‘Spanish Steps’-style layout that makes it ideal for presentations and guest speakers. ‘The Studio’ is an on-demand bookable space that can be used for collaborative workshops by day and private dining by night.

IHG is partnering with owners on three flagship Crowne Plaza hotels to roll-out the new designs from later this year: Crowne Plaza London – Heathrow, Crowne Plaza Paris – République and Crowne Plaza Hamburg – City Alster.

About IHG

IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®.

IHG franchises, leases, manages or owns nearly 5,300 hotels and more than 785,000 guest rooms in almost 100 countries, with more than 1,500 hotels in its development pipeline. IHG also manages IHG®Rewards Club, our global loyalty programme, which has more than 100 million enrolled members.

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 350,000 people work across IHG’s hotels and corporate offices globally.

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For further information please contact:
Iman Denney-Brown
+44 (0) 1895 512 267

Source: IHG