(NEWS) DUBAI, UAE, 2026-Aug-26 — /Travel PR News/ — dnata has launched a new Cargo Integrated Command Centre in Dubai, bringing operational data, technology and decision-making tools into a single environment to support its cargo operations across the UAE.
The centre, known as CICC, is located at dnata’s Dubai International Airport hub and provides teams with a centralised view of activity across both DXB and Dubai World Central-Al Maktoum International.
According to details released by dnata, the command centre has evolved from the company’s existing cargo control centre and now gives teams near real-time visibility across its UAE cargo network, with key operational data refreshed every 10 seconds.
The scale of the operation is significant. In the 2025-26 financial year, dnata’s UAE cargo business handled more than one million tonnes of cargo, 189,000 flight movements and 46,000 truck movements. Managing that volume requires close coordination between airport facilities, warehouse teams, airline customers, freight forwarders and landside transport operations.
The CICC is designed to help teams anticipate operational needs, allocate resources and respond more quickly when conditions change. By bringing multiple data sources together, the centre can support faster decisions around workload, capacity, service levels and potential bottlenecks.
At the core of the command centre is dnata’s internally developed operational dashboard. The system consolidates critical information from across the business and refreshes frequently enough to give operational teams a live picture of what is happening across the cargo journey.
The centre draws data from One Cargo, dnata’s core cargo management system, which reflects operational activities and transactions in real time. It also integrates information from the company’s Appointment and Dock Management system, which provides visibility over truck movements at both airports.
Additional data comes from Calogi, dnata’s cargo community platform, helping teams oversee landside services and related activities, including last-mile delivery.
For customers, the aim is to improve consistency and responsiveness. Better operational visibility can help cargo flow more smoothly through dnata’s facilities, reducing friction across complex handling processes and supporting service reliability for airlines and freight forwarders.
Nabil Sultan Al Murr, Group Chief Executive Officer of dnata, said cargo operations involve thousands of interconnected activities every day, making visibility essential to maintaining performance at scale. He said the enhanced command centre supports dnata’s ambition to evolve its operating model and infrastructure while strengthening Dubai’s position as a global logistics hub.
The launch also comes as Dubai continues to invest in its long-term cargo and logistics role. dnata pointed to the emirate’s future expansion plans for DWC, which are expected to create additional aviation and logistics capacity.
The command centre forms part of dnata’s wider investment in technology and digitalisation across its Dubai cargo operations. Recent initiatives include the use of autonomous drones in warehouse inventory processes, delivering more than 99% accuracy in shipment tracking.
dnata has also developed a centralised cargo screening control room with Dubai Police, allowing six X-ray screening machines at DXB to be remotely operated and monitored from a single location.
Together, these initiatives show how cargo handling is becoming more data-driven, connected and automated. For large-scale cargo operators, the ability to see problems earlier and coordinate responses faster is increasingly central to performance.
The CICC has also been designed with future growth in mind. As dnata’s UAE cargo operations expand and become more complex, the centre is intended to provide a scalable model that can evolve alongside increasing capacity across Dubai’s airport system.
For dnata, the new command centre is not simply a technology upgrade. It is a way to bring people, systems and operational intelligence together so that a million-tonne cargo operation can be managed with greater precision.
For Dubai’s wider aviation and logistics sector, it reinforces the importance of digital infrastructure in supporting the emirate’s role as a major global cargo hub.
