Muharraq, Bahrain, 2014-9-16 — /Travel PR News/ — In line with its on-going commitment to deliver service excellence and improve passenger experience, Bahrain Airport Company (BAC) recently launched a new initiative to gauge passenger’s satisfaction levels with the facilities and services provided at Bahrain International Airport (BIA) by introducing HappyOrNot® kiosks at the departure and arrival halls.
The HappyOrNot® kiosks are a customer-friendly tool that captures feedback on a daily basis, whereby passengers are encouraged to press the relative bottoms to indicate whether they are happy or not with the facilities and services they have encountered. As a result of the continuous feedback received, BAC will be able to monitor performance levels across key areas and benchmark it against the highest industry standards.
This new technology is a first of its kind for the Kingdom of Bahrain. Through this solution we hope to capture maximum passenger feedback which would ultimately provide us with more accurate results than the manual survey tools. At BAC, we are always looking for new ways to improve passenger satisfaction and this is one of many new services we aim to bring to BIA in line with our focus of establishing the BIA as a friendly and efficient airport.” commented Mohamed Thamir Al Kaabi, Chief Airport Operating Officer at Bahrain Airport Company.
The satisfaction surveys will focus on areas such as shopping experience, food & beverage, efficiency of check-in and immigration services as well as general cleanliness and up-keeping of the communal areas.
BAC is the authority responsible for enhancing BIA and increasing the airport’s contribution to the local economy in line with Bahrain’s Economic Vision. In its operational role, BAC is responsible for elevating the airport’s operations, infrastructure and services. This is set to improve BIA’s capabilities and cater to the growing number of passengers as well as the changing demands of stakeholders.