All Nippon Airways (ANA) Recognized as the Top Airline for On-Time Performance in Both Global and Asia Pacific

All Nippon Airways (ANA) Recognized as the Top Airline for On-Time Performance in Both Global and Asia Pacific

  • ANA named top performer in Global airline category and in Asia Pacific region.
  • This is the second consecutive year that ANA was ranked first in the Global and Asia Pacific category, a record accomplishment in the world.
  • This is the fourth consecutive year that ANA has been ranked first in Asia Pacific.

TOKYO, JAPAN, 2023-Jan-14 — /Travel PR News/ — All Nippon Airways (ANA), Japan’s largest and 5-Star airline for ten consecutive years, has been recognized by travel data and analytics firm Cirium with being ranked first in both Global and Asia Pacific for its exceptional service and reliability in providing on-time performance in 2022. This is the second consecutive year that ANA was ranked first in Global category, and the fourth consecutive year since 2018(1) that it has been ranked first in Asia Pacific. ANA is now the world’s first airline to accomplish top performer for both Global and Asia Pacific.

Top performer in Global: Network

In the ranking of global airlines(2), ANA Group’s on-time arrival rate(3) in the network category, which includes the results of flights operated by group companies(4), was 89.79%, ranking it first in the world.

Top performer in Asia Pacific: Network

ANA was also ranked first in the network category of Asia Pacific’s ranking of airlines(5), covering airlines based in the Asia-Pacific region.

“ANA is honored to receive these awards which are a testament to the hard work of our employees and their dedication to ensuring operational excellence”, said Katsuo Yokoyama, Executive Vice President of ANA. “Prioritizing safety and on-time performance are ways we strive to serve our customers, and it’s rewarding to be independently recognized for our commitments and results.”

In 2022, ANA focused on two main efforts to improve on-time performance. First, the method of boarding and deplaning customers was revised in stages, and in July 2022, ANA eliminated the detailed grouping which was previously implemented to allow for social distancing between customers from both domestic and international flights. In September 2022, ANA enhanced the functionality of the ANA mobile application for domestic flights, providing easy-to-understand information on the steps from making a reservation to boarding.

In addition to the understanding and support of our customers, ANA Group has made a concerted effort to improve the quality of on-time operations through a sustained commitment to reliability and service.

Moving forward, ANA Group will continue its innovative approach to striving for operational excellence so we are better equipped to continually improve the travel experience for our valued passengers.

  • 1: Cirium has been presenting the “On-time Performance Awards” since 2009, and this year marks the 14th year. In 2020, the awards were not presented due to COVID-19.
  • 2: Airlines that operate in the top 10% of all global carriers in terms of number of flights, seats offered and effective available seat km, and that provide at least one round-trip flight per day to at least three regions are eligible.
  • 3: On-time arrival refers to arrivals within 15 minutes of the scheduled arrival time.
  • 4: Group companies in the network category include ANA flights operated by ANA, ANA WINGS and Air Japan.
  • 5: Airlines based in the Asia Pacific region, excluding the U.S., with the top 30% in terms of number of flights, seats offered and effective available seat km are eligible.

About ANA

Founded in 1952 with just two helicopters, All Nippon Airways (ANA) has grown to become the largest airline in Japan. ANA HOLDINGS Inc. (ANA HD) was established in 2013 as the largest airline group holding company in Japan, comprising 69 companies including ANA and Peach Aviation, the leading LCC in Japan.

ANA is a launch customer and the largest operator of the Boeing 787 Dreamliner, making ANA HD the biggest Dreamliner owner in the world. A member of Star Alliance since 1999, ANA has joint venture agreements with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines – giving it a truly global presence.

The airline’s legacy of superior service has helped it earn SKYTRAX’s respected 5-Star rating every year since 2013, with ANA being the only Japanese airline to win this prestigious designation for 10 consecutive years. ANA also has been recognized by Air Transport World as “Airline of the Year” three times (2007, 2013 and 2018); it is one of only a select few airlines to win this prominent award multiple times.

In 2021, ANA was awarded the 5-star COVID-19 safety rating by SKYTRAX, recognizing the airline’s initiatives to provide a safe, clean and hygienic environment at airports and aboard aircraft, embodied in the ANA Care Promise.

ANA is the only company in the aviation industry to receive the Gold Class distinction from the 2022 S&P Global Sustainability Awards and ANA HD has been selected as a member of the Dow Jones Sustainability World Index list for the sixth consecutive year and the Dow Jones Sustainability Asia Pacific Index list for the seventh consecutive year.

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ANA Corporate Communications
TEL: +81-3-6735-1111

Source: All Nippon Airways (ANA)