PARIS, France, 2017-Mar-07 — /Travel PR News/ — On 1st March 2017, Air France was awarded first prize for Customer Relations* in the Transport sector for the second year running.
This 13th edition of the Customer Relations BearingPoint – Kantar TNS awards took place at the French Ministry of Economy and Finance, in the presence of 25 Air France staff members who received this distinction.
This award recognizes the efforts made by Air France teams to improve the customer experience and make a difference with their caring attitude towards customers. This award is in addition to other awards that Air France has recently received, notably last year’s Spirit of Service award from the French Customer Relations Association.
On this occasion, Anne Rigail, Executive Vice President Customer, stated: “I am extremely proud to accept this award that is dedicated to all Company staff, who for the second year running have demonstrated their commitment to our customers, by providing them custom-designed service throughout their trip.”
* Survey conducted by BearingPoint and Kantar TNS in 2016 from a sample of 4,000 people.
ABOUT AIR FRANCE
Air France, a global airline of French inspiration, with high standards and a caring attitude, turns the flight into a moment of real pleasure on all its daily operations in France, Europe and worldwide.
Air France-KLM is the leading Group in terms of international traffic on departure from Europe. In 2017, it offers its customers access to a network covering 328 destinations in 118 countries thanks to its four brands Air France, KLM Royal Dutch Airlines, Transavia and HOP! Air France. With a fleet of 534 aircraft in operation and 93.4 million passengers carried in 2016, Air France-KLM operates up to 2,200 daily flights, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol. Its Flying Blue frequent flyer programme is one of the leaders in Europe with over 27 million members.
Air France-KLM and its partners Delta Air Lines and Alitalia operate the biggest trans-Atlantic joint-venture with over 270 daily flights.
Air France-KLM is also a member of the SkyTeam alliance which has 20 member airlines, of-fering customers access to a global network of over 17,000 daily flights to more than 1,060 destinations in 177 countries.
SOURCE: Air France