Southwest Airlines Announces Leadership Changes and Ambitious Goals to Enhance Customer Experience and Reduce Carbon Emissions

(IN SHORT) Southwest Airlines has unveiled executive leadership changes and organizational realignment aimed at supporting the company’s strategic priorities. The changes include elevating Justin Jones to Executive Vice President Operations, where he will lead efforts related to modernization and daily airline operations. Tony Roach will assume the role of Senior Vice President & Chief Customer… Read the full press release

Southwest Airlines Announces Five Leadership Promotions to Strengthen Operational Execution and Better Serve Customers

DALLAS, TX, 2023-Jan-11 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) today (Jan 9, 2023) announced five Leadership promotions across several Departments. These changes, which are effective immediately, represent phase two of the organizational structure work that began in September 2022. This phase will provide strong synergies by bringing Teams together, which will strengthen… Read the full press release

Southwest Airlines announces massive investments in enhancing Customer Experience as the airline wins the 2022 J.D. Power Award for Highest Customer Satisfaction among Economy carriers in North America

Carrier Updates on Five-year Plan of Investment and Evolution across Customer Experience; J.D. Power Recognizes Southwest for Highest Customer Satisfaction in North America among Economy Carriers DALLAS, TX, 2022-May-12 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV), today (May 11, 2022) awarded the 2022 J.D. Power Award for Highest Customer Satisfaction among Economy carriers in… Read the full press release

Southwest Airlines wins four awards in the 2020 Tripadvisor Travelers’ Choice™ Awards for Airlines

DALLAS, TEXAS, 2020-Jul-31 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) announced today (Jul 28, 2020) that it was recognized by Tripadvisor as a winner of four awards in the 2020 Tripadvisor Travelers’ Choice™ Awards for Airlines. Awards are based on a full year of Tripadvisor reviews. Award winners are known for consistently receiving… Read the full press release

Southwest Airlines gives customers extra boost with extra incentives and a month-long fare sale

DALLAS, TEXAS, 2020-May-14 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) is giving back to Customers by providing an extra boost as they plan to get back to the people, businesses, and places they love most. Beginning today, May 12, the airline will support both leisure and business travelers, Rapid Rewards® Members, and small businesses… Read the full press release

Southwest Airlines announces several Leadership changes

DALLAS, TX, 2019-Jan-29 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) announces several Leadership changes. To view Officers’ biographies—including previous roles and experience, as well as current job descriptions, or download headshots—visit www.swamedia.com. Vice President Customer Support & Services Chris Wahlenmaier has announced his plans to retire. Wahlenmaier joined Southwest in 1989 and has served in a… Read the full press release

Southwest Airlines rolls out free movie product across the WiFi-enabled fleet

DALLAS, TX, 2018-Nov-05 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) continues its mission to enhance the Customer Experience. Today (Nov 1, 2018), the carrier announced its switch from a paid movie product to a free movie1* product onboard its Inflight Entertainment Portal for a 100 percent free inflight entertainment experience on WiFi-enabled aircraft. The… Read the full press release

Southwest Airlines launches new Rapid Rewards® Priority Credit Card

Country singer Brett Eldredge takes the card with more points, perks and priority on tour, and in the air for launch WILMINGTON, Del., 2018-Jul-20 — /Travel PR News/ — Today (Jul 19, 2018), Chase (NYSE: JPM) and Southwest Airlines (NYSE: LUV) introduced the new Southwest Rapid Rewards® Priority Credit Card. The Priority card has all of the same benefits as the… Read the full press release

Southwest Airlines mobile app integrates booking travel to/from the airport with Lyft

Customers can book travel to/from the airport with Lyft through the Southwest mobile app DALLAS, TX, 2018-Jun-29 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) is partnering with rideshare company Lyft, the fastest growing rideshare company in the U.S., to let Customers catch a Lyft on the way to the airport! The enhancement will offer Southwest… Read the full press release

Southwest Airlines announces onboard entertainment portal integration with iHeartRadio

DALLAS, TX, 2018-May-21 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) announced today a new collaboration with iHeartRadio to bring iHeartMedia’s free all-in-one digital music and live streaming radio service to Customers as the exclusive music offering within the onboard entertainment portal on Southwest flights. Through the onboard entertainment portal integration with iHeartRadio, Customers can enjoy all… Read the full press release

Southwest Airlines wins four awards in the 2018 TripAdvisor Traveler’s’ Choice™ awards for airlines

In addition to other accolades, Company honored as only U.S.-based carrier on list of top ten airlines in the world DALLAS, TX, 2018-Apr-10 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) has been recognized by TripAdvisor as a winner of four awards in the 2018 TripAdvisor Traveler’s’ Choice™ awards for airlines. The carrier ranks sixth in… Read the full press release

Southwest Airlines announces Leadership promotions

DALLAS, Texas, 2017-Mar-31 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) announced today (Mar 28, 2017) several Leadership promotions from within the Company’s ranks. Ryan Green is promoted to Vice President, Chief Marketing Officer; and Bill Tierney is promoted to Managing Director Marketing. Within Corporate Delivery & Technology, Erika Linford is promoted to Vice… Read the full press release