2012-07-27 — /travelprnews.com/ — easyJet has got off to a flying start with passengers at London Southend Airport, according to the findings of a new customer survey.
The UK’s largest airline began flying passengers from its eleventh and newest UK base for the first time at the start of April this year and latest research confirms that customer satisfaction is sky high.
Responding to the easyJet customer survey*, nine in every ten passengers were satisfied with their overall experience.
Passengers measured their satisfaction against numerous parameters and many of those who took part in the survey highlighted short queuing times and excellent customer service as major advantages of flying with easyJet from London Southend Airport.
Hugh Aitken, easyJet’s UK commercial manager, comments: “easyJet’s service from London Southend Airport was designed with the passenger at its heart; it has created an easy and convenient option for people living in Essex and east London to fly to a multitude of exciting European destinations. With this in mind, it’s incredibly pleasing to receive such glowing feedback from our passengers at London Southend.”
easyJet passengers at London Southend Airport benefit from a 15-minute plane to train time. The Airport’s terminal building is located within a minute’s walk from a new train station where up to eight train services an hour travel direct to Central London with a journey times of less than an hour, providing fast links into London for international business passengers.
According to the findings of easyJet’s customer survey:
- 86 per cent were satisfied with how little time they spent queuing at the check-in desk;
- 92 per cent of passengers said the check-in team was efficient;
- 94 per cent were satisfied by their welcome from cabin crew;
- 95 per cent found the cabin crew to be friendly and approachable.
easyJet flies daily from London Southend Airport. More than 800,000 passengers are expected to fly from the airport in the airline’s first year of operations.
Passengers have the choice of more than 138 (inbound and outbound) flights per week to nine European destinations, to Alicante, Amsterdam, Barcelona, Belfast, Faro, Ibiza, Jersey, Majorca, Malaga and Venice. Flights to Geneva commence in December 2012 and to Venice in February 2013. Fares start from £18.99 (one-way, including taxes based on two people travelling on the same booking) and are available to book at www.easyjet.com
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* 123 passengers were surveyed by easyJet at London Southend Airport throughout June 2012. Of those surveyed, 89% said they were satisfied with their overall customer experience.
For further information please contact:
easyJet Press Office, press.office@easyJet.com 01582 525252
Ben Barnett, ben.barnett@onlybeattie.com 0113 213 0312
Notes to Editors
About easyJet:
easyJet flies on more than 600 routes between over 131 airports in 30 countries. More than 300 million Europeans live within one hour’s drive of an easyJet airport, more than any other airline.
The airline takes sustainability seriously. easyJet invests in the latest technology, operates efficiently and fills most of its seats which means that an easyJet passenger’s carbon footprint is 22% less than a passenger on a traditional airline, flying the same aircraft on the same route.
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