Ryanair releases its March customer service statistics
DUBLIN, Ireland, 2017-Apr-13 — /Travel PR News/ —Ryanair, Europe’s No 1 airline, today (12 Apr) released its March customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 90% of over 53,000 flights in March arriving on-time
- Less than 2.5 complaints per 1,000 customers
- Less than 1 bag complaint per 2,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried over 9 million customers in March with 90% of our 53,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
| March | 2016 | 2017 |
| On-time flights | 88% | 90% |
| Complaints per 1,000 pax | 1.41 | 2.28 |
| Bag complaints per 1,000 pax | 0.50 | 0.50 |
| Complaints answered within 7 days | 99% | 99% |
SOURCE: Ryanair
Ryanair’s Press Office, please email press@ryanair.com