MUMBAI, 2016-Sep-20 — /Travel PR News/ — Jet Airways, India’s premier international airline, today announced the appointment of Mr. Jayaraj Shanmugam as its new Chief Commercial Officer.
Since joining Jet Airways’ in mid-2015 and as Sr. Vice President of Products & Services, Mr. Shanmugam has been instrumental in sharpening the organization’s focus towards delivering superior guest engagement experience together with a host of outstanding, innovative initiatives.
In his new role as Chief Commercial Officer, Mr. Shanmugam will be responsible for leading Jet Airways’ commercial teams to maximize revenue streams and use its market reach, people capabilities and brand appeal to accelerate the airline’s reputation for service excellence and efficiency.
Specifically, his responsibilities will cover areas of product enhancement, guest services, passenger and cargo sales, marketing as well as corporate communications. He will also oversee other critical functions such as airport and in-flight services, catering, revenue management, cabin crew and e-commerce.
A well-qualified and seasoned aviation professional, Mr. Shanmugam, 53, brings more than two decades of rich, hands on experience gained at best-in-class signature brands within the global aviation and telecommunication sectors, including, Singapore Airlines, Qatar Airways and Maxis Berhad, to his new role. Having led and managed large format teams across multiple geographies in diverse roles spanning sales, services and operations, Mr. Shanmugam possesses a proven track record of orchestrating customer service and customer experience strategies, as well as service innovation and business strategy.
A Singapore national by birth, Mr. Shanmugam is a MBA (Marketing) from the Nanyang Business School and graduated with Honours Degree in Political Science from the National University of Singapore (NUS).
Commenting on his appointment, Mr. Naresh Goyal, Chairman, Jet Airways, said: “I am delighted at Jayaraj’s appointment as the Chief Commercial Officer of Jet Airways. He has been a key member of our Executive management committee and brings a wealth of experience pertaining to global best practices and service orientation, together with his contemporary, out-of-the box approach to manage our growing operations. I wish him luck and look forward to him working closely with our entire management team and the Jet Airways family”.
Mr. Shanmugam will be based at Jet Airways’ headquarters in Mumbai and report to the CEO.
About Jet Airways
Jet Airways is India’s premier international airline which operates flights to 67 destinations, including India and overseas. Jet Airways’ robust domestic India network spans the length and breadth of the country covering metro cities, state capitals and emerging destinations. Beyond India, Jet Airways operates flights to key international destinations in South East Asia, South Asia, Middle East, Europe and North America.
The Jet Airways Group currently operates a fleet of 117 aircraft, comprising Boeing 777-300 ERs, Airbus A330-200 / 300, Next Generation Boeing 737s and ATR 72-500 / 600s. With an average age of 7.33 years, this is one of the youngest fleets in the region.
Jet Airways, together with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Airways, Etihad Regional operated by Darwin Airline, and NIKI, participates in Etihad Airways Partners. Etihad Airways is part of the Etihad Aviation Group, which also holds minority investments in each of these airlines.
Media Contacts
Ms. Srirupa Sen
Manager, Corporate Communications
Jet Airways (India) Ltd.
Siroya Centre, Sahar Airport Road,
Andheri East
Mumbai 400 099
India
ssen@jetairways.com
For Netherlands & Continental Europe media enquiries:
Mr. Gilbert George
Schiphol Boulevard 155, D9
1118 BG Schiphol
Netherlands
(+) 31 2 031 03032
ggeorge@jetairways.com
SOURCE: Jet Airways (India) Ltd.