British Airways and Heathrow Airports to improve airport experience for premium customers with ‘First Wing’, set to open on April 2017
LONDON, 2016-Sep-19 — /Travel PR News/ — British Airways’ First and Gold Executive Club customers travelling from Heathrow will soon have access to a new ‘First Wing’, creating a dedicated walkway from check-in to the lounges in Terminal 5.
The First Wing, set to open in April, will be located next to the airlines First check-in area. It will create an enhanced private check-in zone where customers will be guided to two new dedicated security lanes, designed to speed up the process of passing through the airport.
Once through security, customers will have dedicated access to British Airways’ Galleries First lounge and through to the airline’s flagship Concorde Room, where they can relax before their flight, making the journey seamless for those premium customers.
The First Wing, is part of an investment agreed with Heathrow Airport, designed to improve Fast Track entry in Terminal 5.
The new dedicated security lanes will also reduce the number of customers using the current North and South security, speeding up the journey for all customers, especially those travelling in Club World, through Terminal 5.
Troy Warfield, British Airways’ director of customer experience, said: “We are delighted to be working in partnership with Heathrow Airport to deliver a new dedicated security entrance, direct from check-in to our lounges.
“Terminal 5 is our flagship home and The First Wing will significantly improve the airport experience for our premium customers.”
Mark Jennings, Heathrow Airports’ head of premium services and fast track, said “We are excited by the prospect of extending our Fast Track product in Terminal 5, which underpins our commitment to improving the experience of our premium passengers and supports our vision of providing the world’s best airport service.”
The First Wing will open in April 2017, when it will be assessable for the airline’s First customers, eligible Gold Executive Club customers and oneworld Emerald members.
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SOURCE: British Airways